Debenham Group Practice - Debenham
Feedback Rating
Based on 389 reviews
Reviews (389)
Very good
November 25, 2022
I'm a fairly new patient and when we joined the staff were great at explaining issues and getting us registered. I've always been able to get appointments with a doctor whenever needed so I can't fault the surgery at all.
Feels less accessible
November 25, 2022
It's not as easy as it used to be and feels less accessible and that you have to push to get a face to face appointment but the staff are really lovely and have been so great today. The nurse I saw had a lovely disposition and looked in to an issue that I hadn't even come in for which was great. Once you are in it's been wonderful it just the feeling that the system is less accessible and you have to go online to get seen.
Always friendly and helpful
November 25, 2022
I use the Otley surgery and the staff there are always so helpful. I know I can't name names but the male dispensing staff member, works above and beyond every time to make sure our medicines are correct. It is nice to feel that you are being cared for in today's world and his " be safe" as you leave is so touching.
More than happy
August 3, 2022
The surgery asked me to come in for a blood test and when I called up I got an appointment quickly with an HCA. I do try to see the same GP if possible to maintain continuity and I believe that my notes identify that I should see the one GP if possible due to my conditions. Obviously if it was an emergency I'd be happy to see any doctor. I'd like to be able to book appointments online but this isn't currently available but it would be useful.
Online access works well
August 1, 2022
I've found that using the online system for appointments works very well for me and allows quick appointments with one of the clinicians.
It works well
August 1, 2022
I booked a couple of days ago to see a nurse for my annual review and it works very well. I do really struggle to get to the surgery as I have no family locally and there are no buses anymore.
Staff helpful
August 1, 2022
After injuring my hand I have been able to book appointments to have the dressings re-done and there's no problem getting appointments for blood tests. It can be a little wait for them but nothing too bad. The staff are very helpful and supportive.
Worked well today
August 1, 2022
I called the surgery first thing, spoke to a GP and have been given an appointment with a doctor so it has worked very well this morning.
Happy to see any GP
August 1, 2022
I've had no problems getting appointments for a blood test or for a general appointment with a GP. I'm happy to see any of the GPs and have had no issues calling the surgery for appointments, it all works well.
Relaxed about who I see
August 1, 2022
I'm fairly relaxed about who I see but when you request a specific person through Ask My GP you don't always get them and may be given a nurse. I live in Otley but often get asked to travel to Debenham for appointments which is frustrating. I don't feel that the information provided about how Ask My GP will use my data is explained well at all and it says that the information is semi anonymous, surely it is either anonymous or its not.
