Debenham Group Practice - Debenham

The introductory phone message is really long and seems unnecessary. I got cut off mid way through talking to reception and then had to join the queue again. The new system is a big change to the way we used to get appointments and I really don't like the rigmarole that you now have to go through to get an appointment. Generally this surgery and the staff have always been great but I really don't like this change.

I've found it difficult to get to see a doctor and I keep getting errors when completing the Ask My GP form, so for me it's been a total disaster and not worked. I've had so many issues with it that don't seem to be solvable that I don't even bother with it now. I've had issues with the system not showing the responses or entries which means it is pointless to use it. I am happy though that the reception team will complete the form for me which is great. The other difficulty is that when I'm waiting for a call back the phone only rings a couple of times before they hang up which isn't enough for me to stop work and answer it. It then means I have to call the surgery back to say I've missed the call, listening to the long message and then wait in the queue to then wait again for them to call back. It's just a lot more hassle than it used to be.

It's always been good here and I have no concerns at all as the staff always go the extra mile.

I called the surgery this morning and was told about the Ask My GP system. I found that it was pretty easy to register with and then to use and I've been given an appointment after talking to the doctor on the phone. I'm happy with the quick turnaround and the appointment. I was a bit worried when I was asked to go online but it's all worked well.

The surgery is friendly and efficient and I find that Ask My GP works well and I'm able to get a face to face appointment when needed. I try to keep with the same GP when I can but I don't visit often and everything runs smoothly and works well from my perspective.

It worked well this morning when I used Ask My GP and after speaking to the GP I'm now seeing them too. I don't feel anything needs to change, it's all worked well.

We submitted an Ask My GP for our young son and we're pleased with how great he was with him, very reassuring and kind and had him easily doing everything that was needed. He covered all basis and made sure we knew what to do if anything got worse. The only issue we had with the system was that we had to contact reception to ask for a different telephone number to be used for the call back as I was working and his father needed to speak to the doctor. unfortunatley this didn't happen initially but after speaking to reception again it was all sorted.

I called when I was in pain but was told no appointment was available and that a call back might not happen that day. I'm not online but keep being pushed to use it to get appointments and reception wasn't overly helpful. I found them more to be a barrier to getting seen. I had been in hospital and was told to call the surgery if I had any problems but when I did I couldn't be seen. In the end I called 111 who said to go to A&E. I really don't like the system that is in place now it makes it more difficult.

I'm happy with how Ask My GP is working, I had some anxiety when it was first introduced but it is working well to get appointments or issues sorted. Staff are good and the surgery is doing really well. Last week there was a ten day wait for a blood test but this week I got one the next day which was great.

When I called today, I was told that the new system to get an appointment was online, so they explained how to register with Ask My GP, and what I had to do, and it all worked well. Within 20 minutes of submitting the form I had a call back from a doctor and was then invited in for an appointment with a doctor. It has worked so well this morning I don't really feel anything needs to change. The staff have all been great and have explained everything so well.