Debenham Group Practice - Debenham
Feedback Rating
Based on 389 reviews
Reviews (389)
Great staff from all departments
December 29, 2020
I am a very frequent user of the group practice, usually at Otley, but also either of the other surgeries if necessary. Having 3 increases the likelihood of seeing someone. Also being disabled it can be hard sometimes for me to go, but whoever it is I wish to consult is more than happy to phone me. I find the medical staff to be good listeners and treat my opinion as very relevant, unlike in some places I've been.
Lack of information.
December 22, 2020
My wife and I are in our 80s and both suffer from sundry illnesses. Family and friends in other parts of Suffolk have already had their first Covid vaccinations. Would it not be possible for the practice management to put a message on the website saying what the present position is regarding at least the distant promise of action on this front. I appreciate that all practices are under severe pressure at present, but surely this would not take long and might give us something to look forward to after Christmas.
Still can see a Dr. at short notice
December 1, 2020
Even in this terrible time of Covid the doctor still has time for us.
Excellent service
November 24, 2020
Easy to get appointments. All staff are very professional and friendly.
If you have a problem it is dealt with very efficiently.
If you have a problem it is dealt with very efficiently.
Flu jab at Debenham Leisure Centre
November 14, 2020
I just wanted to say thank you to all the team who were in any way involved in the flu jab delivery in October at the Leisure Centre. It must have been a massive undertaking for you and given the large numbers of people who turned up, very exhausting for you all - not to mention the appalling weather you had to contend with. I thought it was managed with great efficiency and friendliness and it was great to be able to get it completed from within my own car in such a safe way. Thank you
Here when really needed
November 4, 2020
I'm 12 days into Covid and feeling increasingly poorly. I called111 and was called back by a doctor who advised I should be seen and assessed the same day via my usual practice. I called to arrange this and was called back within the hour and an appointment arranged within a further 2 hours. I was met in the car park by the wonderful doctor, who could not have been more attentive and kind. He checked my BP, pulse, and Oxygen levels and listened to my chest and thoroughly reassured me. Truly excellent service in my time of need.
Flu jab
October 31, 2020
This is obviously a communication issue and in no way a critique about the level of care that this practice provides. They are usually very good. However, I arrived as instructed by text at Otley College for flu jab - 9-10 am session - 31st October. There was no-one around. I talked to three other drivers who had also turned up and were driving around the site. Went to surgery, it was closed, but thought it worth checking. No answer on phone. Checked website when I got home and seems that today was cancelled and that patients would be notified of alternative dates. Sadly, this did not happen with myself, nor does it seem with a few others.
Flu jab
October 20, 2020
I went on my mobility scooter and was sent straight to the front of the queue.
Debenham FLU session.
October 15, 2020
We have nothing but praise for the way this flu immunisation exercise was conducted at Debenham, in the most difficult of circumstances. We would like to congratulate both the surgery and the DS&L staff for their commitment, professionalism and dedication on the day to the clinical task on hand. Well done to all. Thank you.
DRIVE-IN FLU JAB SESSION
October 13, 2020
This was a major logistic task for the Surgery and I believe they coped extremely well under difficult circumstances. Access to the site was quite busy but there were a lot of staff around to help. If this is to be a regular occurrence perhaps there could be arranged a one way system in operation in Gracechurch Street. Overall - Well Done !!
