Debenham Group Practice - Debenham

My only comment would be that I wish the reception staff would ask more questions about what the appointment is for, as this would expedite quicker appointments for genuine need. I have had to wait over 4 weeks for this appointment and I really do think I should have been seen sooner.

I really do think that the reception area is not conducive for any privacy also the reception staff seem oblivious to this and seem to talk quite loud and it can be about private details. Also I observe that the check in screen is too open as people can see from the waiting area names and dates of birth.

I would like to be able to get my medication from the surgery instead of the local pharmacy as they sometimes don't have everything that is prescribed to me in stock. This can be an inconvenience to me. The surgery is very good though.

Quite happy with the surgery overall, it would be nice if the GP showed a bit more empathy at times. I was a bit disappointed that I had a stent fitted earlier in the year and neither the GP nor the hospital requested a follow up

I am very happy with the service at this surgery, no concerns. I have had positive hospital referrals at times. The nurse if very attentive.

Getting an appointment at the time you would like at Debenham is very much dependent, in my experience, on who is on the desk at the time you contact. I was told that I would be asked to go back for 12 month diabetic checks, but was called in much earlier and in my opinion taking up someone else's appointment. I wasn't given a clear explanation why I was called in earlier either.

I have been with the surgery all my life and it seems that the GPs really don’t give a toss about us younger people... please see my reasons below


1. When going for mental health assistance I was first told to go to wellbeing Suffolk.. I did and was chucked on a waiting list with no further help, then put on sertraline and after 3 months I advised my doctor that I was not taking well to them, he only kept upping the dose age which kept making the side effects worse!
2. Weight, since a young age of 16 I have always been told by doctors and nurses at the surgery that I am obese, with no offer of help! Now 19 I am suffering with my weight no matter what I do and they still just won’t help, all I got from my appointment today after explaining everything was “good luck” having previously been told my family would survive a famine ! I was also told I’m not big enough to have help YET
3. Having recently nearly passed out at work I was advised to see a gp so I did, he spent 3 minutes - I timed it- with me and basically said wait and see even tho I made my previous asthma aware to them. After this appointment I still was under the weather so went to out of hours to be told I have minor asthma which is aggravated by illness such as a cold! Then given an inhaler —- were they just waiting for me to have an asthma attack or pass out before helping me?

The nurses I can’t fault as they go above and beyond but I have really lost faith in my doctors!

Flexible with when appointments are available and they are easy enough to get

Generally a very good surgery

Been able to get a number of appointments quickly arranged and staff have sorted this all out for me. Generally the surgery works really well. The Otley flu clinic was very good, ran like clockwork in and out in 2 minutes. The car park was being carefully controlled and it all worked really well. Very impressed.