Debenham Group Practice - Debenham
Feedback Rating
Based on 389 reviews
Reviews (389)
Thought through service
November 22, 2018
Everybody is polite and they do their best to get you seen. Getting an appointment this time was more problematic as the appointment has been rearranged twice but it was for something non urgent and a one off issue. Its a thought through service where you see the right person for the right reason. Its good that I get to mainly see the same doctor when I visit and he knows me and the issues I have. I've got my mobile phone registered too for the text messages which helps.
Friendly and polite staff
November 16, 2018
On the whole very good, very quick to get appointments and staff are polite and friendly. The appointment system and the various ways you can get help are good. A 24 hr ECG took 3 weeks to get organised and once I had it the results were then lost which was frustrating. I decided to go private now as I can. Generally though the surgery and all staff are very good.
Phone message is very long
November 16, 2018
I like the online prescription ordering which makes it quicker and easier. It would be nice to be able to book nurse appointments online too. I like the appointment system, it means that you will always get one with in a reasonable time frame and there are various options available. The phone message is very long and the main point of the message gets lost, it needs to be more concise. Appointments can run behind but you're given time in your appointment which is good.
Urgent appointments available
November 16, 2018
If you need an urgent appointment you will get one. Non urgent issues will take a bit longer but in acceptable times. The service is spread over three sites which does allow you to visit those further afield if an appointment is more appropriate.
Efficient and helpful
November 6, 2018
Impressed by way doctors will phone up to discuss a condition or give medication advice.
The staff are very pleasant and professional
October 17, 2018
Easy to get appointments. Helpful in the pharmacy. Will deal with emergencies quickly. Feel you are recognised.
Effective organisation with helpful staff
September 24, 2018
Getting an appointment is straightforward and much can be done online which I find convenient eg: repeat prescriptions, appointments, test results.
Most important the GP's I have encountered have listened carefully to what I have had to say and been thoughtful and careful in their diagnosis, sometimes taking time for further research.
Most important the GP's I have encountered have listened carefully to what I have had to say and been thoughtful and careful in their diagnosis, sometimes taking time for further research.
Generally works well
August 8, 2018
Its easy to access and the doctors are always friendly. Additional hours at the Otley surgery would be appreciated but generally it work well.
Lack of information
August 8, 2018
I was told by the nurse that I had something quite seriously wrong and that I would need to see the GP and have a blood test. Appointments to see the GP were not available for 10 days and the blood test would be 20 days which meant that I've had not information about what I should be doing or how serious it is.
Mixed experiences
August 8, 2018
Getting your doctor of choice is very difficult, it can be weeks to see someone. Its better to see a GP who knows you as they understand your condition and how best to treat. I had an experience with a locum who went in to so much detail that I had many unnecessay tests where as my doctor wouldn't have everything so quickly as they know my history. If you want to talk things through and get information when you're worried its difficult. On another family member the care has been very good, so our experiences have been mixed.
