Debenham Group Practice - Debenham
Feedback Rating
Based on 389 reviews
Reviews (389)
Getting appointments is straightforward
April 9, 2018
Managed to get an appointment with the doctor. System worked well, don't use it very much.
Swift service with helpful staff
April 9, 2018
Brilliant. You can get to see someone quickly. Staff are helpful and it all works really well.
Booking machine needs fixing
April 9, 2018
Its good in every way apart from the booking in machine never works.
Easier to get appointments
February 13, 2018
Referrals are made and things get sorted out. Have had an issue when I was told I could only discuss certain issues in an appointment with a doctor but appointments are now easier to get.
Care is good
February 13, 2018
Never had a problem, the care is good and you can get appointments. You do have to say why you need an appointment now which is a change.
Good appointment with nurse
January 25, 2018
A little bit of confused communication around appointments but had a very good appointment with the nurse recently.
Helpful staff
January 23, 2018
A great surgery where you can get appointments when needed. I called to be told there were no appointments available but that they would call me when the GP+ appointments were released. Within 20 minutes I had another call saying an appointment to see the nurse was available. Very helpful staff
A great surgery
January 23, 2018
A great surgery. I use online systems for appointments and prescriptions which works well but I do tend to call the surgery to book most appointments or if I need any additional advice or its not straight forward.
Staff are very good
January 23, 2018
The change in the system where by you can only see a nurse on the day and not a doctor can be difficult. You don't have a choice and I would prefer at time to have the choice rather than just seeing the nurse. With ongoing issues you can waste time of the nurse if you know that you will need to see the GP anyway. Staff have been very good, very caring and supportive and great in an urgent situation.
Staff are polite and helpful
January 3, 2018
Staff are polite and helpful. It's difficult to get appointments with a doctor with the change in the system. If you have a mental health issue sometimes this is all the doctor sees rather than treating the person as a whole and looking for other issues.
