Debenham Group Practice - Debenham
Feedback Rating
Based on 389 reviews
Reviews (389)
Very good
August 8, 2018
Its a welcoming surgery, I get to see the same doctor most of the time, its very good. In the waiting room the chairs are very comfortable but moving the clock means that you can't now can't see it well. The signs asking patients to respect privacy is a good addition. If there was the space it would be better if children had more space or a seperate area.
Getting appointments is difficult
August 8, 2018
When you can get an appointment they are very good but getting one is very difficult.
Do their best
August 8, 2018
They do what they do and well, they are so friendly. It is difficult to get appointments, I can understand this but seeing the nurse can be just as difficult. They do their best and theres not much they could do better.
Caring and thorough
August 8, 2018
You used to be able to get appointments very quickly, this is now slower but the care provided and staff are caring and thorough. Instead of syringing ears it would be good if the surgery had the suction device that the consultant used. I know I need a regular screening test but because I haven't had a letter yet I can't book an appointment and the same applies to my childs meningitis vaccination.
Got an appointment straight away
August 8, 2018
Called this morning and have been given an appointment straight away. They provide good care which is what you hope for.
Very approachable staff
August 8, 2018
Staff including the nurses are very approachable. I felt listened to when we last saw the doctor and they made a referral. Generally works well for us as we don't use the service that much. If you had an ongoing issue you would find continuity more of a challenge.
They act quickly
August 7, 2018
Been a very good surgery over the last 4 years. They give you good attention and once concerned they act quickly and its good that they look at everything holistically and think ahead.
Friendly staff
August 7, 2018
Staff are friendly when you are dealing with them. Theres little flexibility with appointments so have needed multiple appointments over different visits which has been very difficult, mobility wise.
Staff very helpful
August 7, 2018
They've been brilliant. Been fitted in this morning and I'm happy with how the system works. When waiting for a call back it can be difficult as you don't know when they will be calling you back and you may have to take children to school, being given a timeframe would help. Staff are very helpful, I've never had a problem,
Excellent care
July 25, 2018
Excellent care - can't fault it.
