Debenham Group Practice - Debenham
Feedback Rating
Based on 389 reviews
Reviews (389)
Like having the choice of doctors
March 1, 2019
I like having the choice of doctors to see, its a friendly local surgery. Can't normally get an appointment when its needed, this appointment has taken since early December to get seen. They are very busy, this time it hasn't caused a problem but in the past it has resulted in a hospital visit.
Very good staff
March 1, 2019
I tend to come to the surgery to book an appointment rather than call. I've always got an appointment this way but I wouldn't be confident I would when calling. I've had no issues with staff they are very good.
Like to see the same doctor
March 1, 2019
Very pleased with the surgery, you can generally get appointments when needed. I do like to see the same doctor for ongoing issues. Online services aren't great, would be better to be able to book blood tests or injections online but you can't. I have to come to the surgery regularly and not being able to combine appointments is difficult. Its also not easy to get regular medications and its frustrating to have to visit the surgery so often. I don't see why you have to come in for medication reviews when a conversion on the phone would be as good, especially when I end up telling the nurse about my condition and managing the related medications.
Doctors explain well
March 1, 2019
Friendly and approachable staff, you can mostly get appointments when you need them. Doctors explain things well and don't make you feel silly for asking questions, generally works well for me.
No problems getting through
March 1, 2019
It was straight forward to register as a new patient and getting an appointment so far has worked well. I've had no problems getting through on the phone in the morning its all worked well for me.
Call backs work well
March 1, 2019
Not too bad to see a specific doctor, if urgent you do get to see someone on the day and the call backs from doctors work well. Staff are helpful and accommodating when things need sorting. I have had a hiccup with a prescription being lost but they sorted it for us the next day.
Quite easy to get appointments
March 1, 2019
Its quite easy to get an appointment, if you want to see someone specific it does take longer and can be a couple of weeks. If urgent you do get an appointment quickly especially for the children. It is difficult to get to see a nurse after school hours so we've had to have an asthma check in school time which is a shame
Difficult to get nurse appointments
March 1, 2019
Very difficult to get appointments. Have had to wait 6 weeks to have a coil fitted and then on the morning of the appointment it was cancelled as the coil wasn't available, then I was told they no longer fitted them and I 'd have to go to the sexual health clinic in Ipswich. Again I had issues getting an appointment and it took 8 weeks to get it fitted in the end. Nurse appointments at the surgery are very difficult to get. I was told I'd missed my last appointment but I had deliberately arranged it so my daughter could have an appointment at the same time so I would never have booked it for the day before.
Not informed of problem initially
March 1, 2019
I received a letter out of the blue informing me that I had a condition that I wasn't aware of. I spoke to staff to explain it must be a mistake as I do not have the condition and I heard nothing more. Then months later I received another letter saying the same and that I needed to be checked. Again I called and was told I did have the condition and that I needed to come in. The only blood test I had had was years before so I should have been told then surely. I've now had follow up tests, which have been delayed and I'm visiting the surgery now to find out what is happening and the condition I apparently have. Generally to get appointments its not too bad.
Always helpful
January 15, 2019
Small procedures can be done in house. Try hard to fit you in for urgent appointments.
