Debenham Group Practice - Debenham
Feedback Rating
Based on 389 reviews
Reviews (389)
Unable to help but no advice who can
January 10, 2019
I received a letter from the surgery after requesting help to get a wart removed at the surgery. I was told at my appointment that it would be arranged but when I received the letter it said that this service was no longer available. There was no advice about what should be done now or how to get it removed.
Great to get reminders
January 7, 2019
I think it's great that the surgery are reminding eligible patients by text that they can book flu vaccinations. When things are busy its easy to forget. Generally get good support from the surgery and staff are always friendly.
Help not availble and no advice given
January 7, 2019
I inquired about having a wart removed from my hand after treating at home unsuccessfully and was told it would be arranged. A few weeks later I received a letter saying that treatment was no longer available from the surgery but I wasn't then told what to do next or how to treat.
Doctor was very reassuring
January 4, 2019
I saw a very nice young doctor recently. She was so caring, friendly and approachable, really took an interest and was very reassuring. I managed to get an appointment fairly quickly and was happy with everything.
Blood tests can take a couple of weeks
November 22, 2018
The blood tests at the surgery are busy and it can take 2-3 weeks at times to get an appointment. The person who takes the blood is really lovely.
Normally get an appointment on the day
November 22, 2018
A very good surgery, doctors follow up and call you back. If you need an appointment the same day and call first thing you normally get one the same day even if it means travelling to one of the other surgery sites.
Friendly staff
November 22, 2018
If you want to see a specific doctor its usually within acceptable time-frames but ideally it would be a bit quicker. Staff are friendly. A timed call back would help as it can take some time to hear back. You may have to wait to be seen but you're not rushed in your own appointment.
Friendly atmosphere
November 22, 2018
They are quick to act when something needs to be done and staff create a friendly atmosphere. You can wait a bit to see someone specific but if I can't see them its not an issue. The reception staff are absolutely brilliant but they could do with more staff to help.
Non urgent appointments work well
November 22, 2018
I don't visit often but for non urgent appointments it works well. I tend to phone for appointments and get seen when I need to.
Chairs are a big improvement
November 22, 2018
Very pleased with the surgery and the appointment system. It runs well and reduces the amount of time you need to wait around. The chairs are a big improvement and the ones with arms are good to help you get up. Staff are very good and I get all the information I require. In urgent situations appointments are available. It can take time to get through on the phone in the morning and its easier to walk to the surgery at times.
