Haven Health
Feedback Rating
Based on 144 reviews
Reviews (144)
Good. Staff are lovely.
September 7, 2017
Depends on individual GP whether I get a good explanation. Staff are lovely and always amenable. I never see the same GP but I do not mind. I moved from Howard House as I did not like their appointments system
Excellent
September 7, 2017
I generally see the same GP and know that is quite fortunate. This is mainly because my appointments are booked in advance. I would not expect the same if I rang on the day, but I understand that
Good but appointments rarely run on time
September 7, 2017
Front desk staff are variable; it just depends who is on duty. My appointments rarely run on time either. It would be good if there was a notice to say how late the appointments are running
Good. Supportive GP
September 7, 2017
Really good support from the GP, especially around mental health as it's about 6 month wait to access the wellbeing service. So having an understanding GP with a listening ear has been great
Excellent - got an appointment straight away
September 7, 2017
Called on the day today and was able to to get in straight away to see a GP
Fair. Long waits and a mistake with booking an appointment
September 7, 2017
Having always to wait for more than 20 minutes when I have an appointment. With a new born baby needing feeding I time things to fit in with that. The screen used to tell us what the time delay is for appointments, but since having a new screen it does not tell you. Just checked with reception about how long the delay is and I was told that the person I'm seeing is off sick and the screen had allowed me to book when it should not have allowed me to book when it should not have done so
Reliable and efficient
September 7, 2017
I find the surgery very reliable and efficient
Excellent
September 7, 2017
I rang today and have been able to get an appointment straight away. I do not have any faults to mention about the surgery
Good but surgery needs a spruce up
September 7, 2017
Surgery needs a bit of a spruce up
Fair
September 7, 2017
My surgery for some time now. Most surgeries are in the same boat. Patients' expectations need to be lowered now to fit into what can actuallybe delivered. It is not the same anymore
