Haven Health

Thank you for your comments, which have been passed on to our staff group.

Alasdair McEwan
Practice Manager

Thank you for your comment which has been shared withour GPs and staff group.

I am sorry that you do not feel comfortable sharing information with staff and that you feel you have to repeat yourself to the GP.

All information given by patients is noted down by reception staff on our clinical system. For medical and legal reasons, the GP has to go through with you what the problem is and satisfy him / her self that they understand correctly what the problem is, otherwise there would be a possible risk to the safety of the patient due to inaccurate reporting of symptoms.

You are not compelled to tell the reception staff about your medical symptoms. This does help the duty GP to assess in order of medical priority which patients to call first, and not giving such information may affect how your problem is prioritised.

I hope that this response is helpful.

Thank you for your comment. There are always same day appointments available by speaking to the Duty GP on any given day. Unfortunately, these may not be with your preferred Dr.

Thank you for your kind comment.

Thank you for your kind comment.