Howard House Surgery
Feedback Rating
Based on 159 reviews
Reviews (159)
Quick call back from GP
September 11, 2018
I do not use the surgery very often, but when I do it can take a while to get into the system for waiting in the queue. I was number 6 this morning, then a GP rang me back within 15 minutes and gave me an appointment this morning. I feel it is a good system apart from initially trying to get through
Easy to get appointment
September 11, 2018
I know the system takes a bit longer, but I think this is why when I need an appointment I always get one. It seems to have stopped people who can be spoken to and advised over the phone taking up appointments.
Ring back system
September 11, 2018
I am not keen on the ring back system. Today we called, waited through the telephone message which goes on for a while, only then to be told that the call could not be completed. Very annoying. So we called later, we then received a call back from the GP who then made me an appointment. We just feel a face to face assessment is much better. Seeing you is half the battle on diagnosing and determining their needs. Just not happy with this change at all.
My prescription review left me short
September 11, 2018
They reviewed my prescription. I am type 2 but on insulin so h ave to do a prick test twice a day minimum. they changed the needles to shorter ones and the test papers, I was allocated 100. This means I now have to put in the prescription more frequently now.Not sure why it was changed as they always lasted me the full 3 months before.
Prescription review
September 11, 2018
I do not know who does the reviews, but when they do they change the supplier which does not agree with my body. So then I have to ring up, see the GP and sort it out. I wish they would not meddle with it. It ends up using up more resources as I have to come and see the GP about it.
Mixed experience
September 6, 2018
I do not feel there is a consistent method of getting an appointment. Admittedly I have not used the surgery in some time and so the system must have changed, so it came as a surprise to me when I had to wait for a call back. I did get an appointment, and I knew already that I did need to see someone. It just feels like there are so many more hoops to jump through to get to the person you need to see. It is more time consuming for me, which is a bit annoying.
Very well looked after
September 5, 2018
I have found the surgery to be excellent with the way you feel looked after in particular. Things have changed here over the last year, but the care has not suffered.
The changes have meant that it seems to take longer to get an appointment, as you have to be called/assessed first
The changes have meant that it seems to take longer to get an appointment, as you have to be called/assessed first
Able to see a GP after 14:00 on a Friday
August 30, 2018
I was working away from home (Sunday-Friday) and needed antibiotics for bronchitis before working away again from the Sunday.
GPs need to listen to their patient
August 16, 2018
Some GPs are more patient than others. Also, they will only talk about one problem at a time and one would need to book another appointment for any extra issues. Triage system for appointment isn't great. GPs need to listen to their patients.
Appointment needed after 4pm
January 10, 2018
When I needed an appointment after 4pm I had to go to the community hospital. This was very difficult for me as I could not drive as I was so unwell. I had to get a family member to take me which was a real inconvenience to them. I did not know about the system until I needed it.
