Howard House Surgery
Feedback Rating
Based on 159 reviews
Reviews (159)
Excellent
April 24, 2017
I do not use the surgery often, but when I need it I can get an appointment on the day. The triage system works well for me
Unhappy about collaboration
April 24, 2017
Although there are 7 GPS here I only want to see mine and check what the rota is to ensure that I can see mine. I only feel this way as I have a serious ongoing medical condition. I am not happy about the surgery collaboration either; as they bring the time forward it will mean less and less chance of seeing your own GP.
Good
April 24, 2017
Like the triage system. I often have my mind put at rest by GP on the telephone but when I need an appointment I get one
Good but communication could be better and so could contituity
April 10, 2017
Communication about changes to the surgery could be better. Never usually see the same GP. Felixstowe has an elderly population who have that need to see same person but changes are made and we all have to change with it.
Consistently good
April 10, 2017
I find this surgery is consistently fine. Care has changed and change takes time to get used to. They changed the appointment system to the triage way and I didn't know until I needed an appointment. I guess it works better for the surgery but not sure it does for a majority of patients
Good but very rude reception staff
April 10, 2017
I wish to change surgeries due to rudeness of staff - reception
Good but concerned about collaboration service
April 10, 2017
This surgery runs well for me as I barely need it. We are actually kept "an eye on" by staff as it has a nurse who called us to say we needed to come in. I am concerned that less appointments will be available under the collaboration due to 3 surgeries having 1 ''on the day' team at the community hospital
Good
April 10, 2017
Regularly here due to my illness. Find everything very good. I do not mind the triage service as we are retired. With a lifetime condition I do tend to see my own GP. Worried that will change under the new collaboration in the area.
Excellent
April 10, 2017
Never had any issues. Do not use the surgery much though and only found out about any of the changes today, so that is a bit poor. Currently they won't affect me but as I get older that surely will change
Good but worried about continuity of service
April 10, 2017
Overall I find the surgery fits my needs. If I had an ongoing condition, not seeing the same GP woud be challenging. With the collaboration it seems less likely that that will happen for everyone
