Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Excellent

March 7, 2017

Appointment letters have all arrived and explanations have. Appointments run to time. A bit further to travel which is ok as appointments are split between Ipswich and West Suffolk Hospital

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your comments on your treatment, correspondence and over all experience, it is great to hear all aspect of the clinical team have been working to make your care as seamless as possible. I will pass your comments on to the team in Outpatients. Many thanks

Good

Accident and emergency services

March 7, 2017

I went to A & E following an accident and was then told I should be watched over the night so I had to stay in for longer than I'd hoped. The care from staff was good

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your feedback, I will pass your comments onto the ED team. Many Thanks

Excellent

Orthopaedics

March 7, 2017

Came to the orthopaedics clinic on the Tuesday. Was seen and x-rayed again within 1.5 hours.
All signage and information in the department has been clear. Information given has also been clear

Anonymous

Excellent

Accident and emergency services

March 7, 2017

Seen at A & E within 15 minutes which was good

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback, waiting times in A & E can vary and it is great to hear when they have been kept to a minimum. Many thanks

Excellent

Orthopaedics

March 7, 2017

Quick service. Was seen initially in A & E and then referred on. Been happy with how I've been treated and staff have been good. The tv screen works well the clinic areas and it's nice to have something to watch while you wait

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your feedback, I will pass your comments onto the teams in Outpatients and ED. Many Thanks

Poor

End of life care

March 7, 2017

Many times there was only one core member of staff on the ward with agency staff on the ward with all the agency staff. Twice Mum was left in a wet bed and a few times we came in and found her on the floor. The doctor told us that as a cancer patient she shouldn't be on the ward and should be somewhere else. Considering this was end of life care I was shocked how they treated Mum. Not supported by staff during this time

Anonymous

Excellent

Accident and emergency services

March 7, 2017

After a fall I went to A & E and was seen quickly. Staff were good. However, I was given medication which when I saw my GP next day he told me to stop taking as I didn't have what they said I had

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback, I will pass your comments onto A & E. Many thanks.

Great care but lacking information.

February 21, 2017

I went in to A & E the other day after falling in the bathroom. I have a fractured arm and have been given a sling. I know I will be getting a follow up appointment but not sure when or what for. Care in the department was excellent

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments regarding your visit to A & E. I hope your arm is making a good recovery. If you haven't received your follow up appointment please let me know. I will pass your comments on to the team in A& E. Many thanks, Steve Bruce - Patient Experience Team 01473 702101

Too many moves in hospital

Nephrology

February 21, 2017

Frequent moves in hospital. Moved from one ward to another to secure a bed but then did get a bed in the ward that dealt with kidney condition

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for raising the issue of being moved from one ward to another, sometimes we have to move patients to a ward that has a specific specialism that can provide the best care. I am sorry that on this occasion this happened to you and I hope that it didn't cause to much disruption and you are making a swift recovery. Many thanks

Good but no need for multiple appointments

February 21, 2017

Should be a "one stop" appointment with a scan on each visit followed by an injection but often it has meant a return visit for the injection as time runs out

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your feedback regarding your treatment at Ipswich Hospital. I am sorry that you have had to make multiple trips, we try to minimise the visits to hospital for any patient were we can safely do so, unfortunately sometimes matters beyond our control can cause schedules to slip and we are always looking at ways to avoid this happening, I hope that this hasn't caused you to much inconvenience. Many thanks.

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)