Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

The care has been good

Neurology

January 12, 2017

The care has been good but explanations are difficult to understand as English is not our first language. Although I go with my Mum to explain what has been said I haven't been given any info as to how to get translations

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, we do have the use of a translation service and our literature is available in different languages. If you need any of these services please ask a member of staff. If you continue to experience issues please give me a call on 01473 702101 Steve Bruce - Patient Experience Team

Im not seeing the same Dr each time

Neurology

January 12, 2017

I'm not seeing the same doctor all the time which is difficult. We haven't been given a straightforward explanation of what is wrong and doctors will often use medical terminology which makes it difficult at times . I also feel that I can't ask questions to help clarify things. Nurses are friendly though

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback, it can be difficult to arrange for the same doctor to be seen on every visit. I am sorry if the doctors are speaking medical terminology, if you could give me a call on the number below I will pass on your comments to those concerned. Many thanks, Steve Bruce Patient Experience Team

Friendly staff are great

January 12, 2017

The friendliness of staff across the hospital is great. I'v had two knees replaced and can't fault the care received during both procedures

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words and I hope your recovery is going well. Many thanks. Steve Bruce - Patient Experience Team

Waiting times are quite long

Outpatients

January 12, 2017

Waiting times are quite long in the neurology outpatients. The new appointments system works well and is much more efficient. Maternity waiting times have been really good. When I've needed to use the hospital I've been really pleased.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thanks you for leaving your comments on Ipswich Hospital and it is good to hear that you have been pleased with the Hospital when you needed it. We try where possible to keep waiting tomes a minimum, however sometimes unexpected issues arise that have an impact on this. I am sorry if this has been the case for some of your treatment. Steve Bruce - Patient Experience Team

Slow follow up

Orthopaedics

January 9, 2017

After a fall in July and stay in hospital I was told I needed an MRI but couldn't due to my pacemaker, I did not have a follow up appointment until April, some 8 months later.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your feedback, I would like to investigate further. When you feel able can you please give me a call on 01473 702101. Many thanks Steve Bruce, Patient Experience Team

Was left in an uncomfortable position

unknown

January 9, 2017

I fell in July and was in hospital for sometime. I asked to sit up in bed but I was really uncomfortable. When I asked the nurse to help lay me down again they said they couldn't as the doctor was coming around. I was in a lot of pain and after the doctor did his round they left me. I ended up falling out of bed and injuring myself further. I was happy with the food and was even able to have seconds.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your feedback, I would like to investigate further. When you feel able can you please give me a call on 01473 702101. Many thanks Steve Bruce, Patient Experience Team

Parking can be difficult

unknown

January 9, 2017

The Chiropractor is on the ground floor at the hospital and my carer can park the car outside the entrance normally but sometimes it can be hard to find a parking space.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments regarding parking. The Hospital is aware of issues at certain times and is working on creating more spaces and looking at the flow of the car parks alleviating some of the current issues. Many thanks for your understanding. Steve Bruce - Patient Experience Team

My stay in hospital was good

unknown

January 9, 2017

Staff treated me well and took care of me when I stayed in hospital. I enjoyed being able to visit my friend who was in Stradbroke ward as well.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind comments, it is great to hear when patients feel they have been treated and cared for in a safe environment. I hope you are continuing to make a swift recovery. Steve Bruce - Patient Experience Team

Prompt service

Dermatology

January 5, 2017

Prompt service; kind and courteous. Accommodating with my fluctuating condition. Ecouraging and understanding. Efficient.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback, it is good to hear when a patient has received great service from the Hospital. I would like to pass your kind words on but require some more information to do so, can you give me a call on 01473 702101. Many thanks - Steve Bruce, Patient Experience and Insight Officer.

Horrendous parking

January 5, 2017

Horrendous parking - Lack of spaces and a lot of extra stress. Could people be drawn in by being given off peak parking times?

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback, we are working to increase the number of spaces in the car park along with other measures aimed to reduce the issues associated with parking at Ipswich Hospital. These will take some time to come into effect and I apologise if this causes you undue stress in the meantime. Steve Bruce, Patient Experience and Insight Officer

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)