Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Amazing MS specialist nurse

April 8, 2025

The care and support available from them is great and having the ability to contact by phone or email if any issues arise is brilliant, a great service.

Anonymous

Long wait

Audiology

April 8, 2025

I had reccurring ear infections which I believe were not addressed properly by my surgery. I went for a hearing check at Specsavers and they identified that I had a more significant problem and I was referred on to ENT. I am now facing a 42 week wait for the appointment and in the meantime I have now lost hearing in the ear.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to lave your feedback which I have forwarded onto the Matrons for Audiology. We would like to look into this further but need some more information to do so, could you please give me a call on 01473 702101 so I can gather this. Many thanks Steve Bruce - Patient Experience Team

Children's audiology

Paediatrics/children services

April 8, 2025

My child was referred to audiology for an appointment but we were given no details about what would happen at the appointment. It turned out that the Consultant was going to syringe his ears which we hadn't prepared him for so it became a bit of a battle as he was scared and with no toys available to distract him it wasn't a good experience. If you let parents know what to expect they can then prepare children for their procedures.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback and I am sorry for any inconvenience and stress that has been caused by the poor communication. we are always looking for ways to improve the experience of patients, families and carers and I will forward your comments onto the audiology team for their attention. Many thanks.

Not advised

Paediatrics/children services

April 8, 2025

My child needed to have a blood test but paediatrics don't let you know that you can buy Emla cream for a couple of pounds to help numb the area and make the whole process less traumatic for both the child and parent who ultimately has to hold them still. Other hospitals advise that parents can buy the cream and it was only after talking to another parent that I found out about it. It could so easily be added to the letter sent out.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback, we are always looking for ways to improve the experience of patients, families and carers and I will forward your suggestion onto the team involved for their attention. Many thanks.

Allergies testing

Paediatrics/children services

April 8, 2025

My child was going in for allergies testing and we were sent an appointment that we couldn't make. When I spoke to the team we had a discussion about changing the date and they were very helpful and flexible about when the appointment could be to fit it around my work, I work in health. But then the appointment was cancelled by the hospital. I tried to rearrange for an out of work time as the notice time given for the new appointment did not give me enough time to rearrange my own work. I was then told that you could only cancel three times before they would consider discharging my child. Even when I said that the hospital had cancelled the second appointment and explained that I needed notice due to my work it didn't seem to matter. I was very disappointed with the lack of flexibility and understanding that some jobs can't just be dropped.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback and I am sorry for any inconvenience and stress that has been caused by the cancelled appointments. We would like to look into this further for you but require some more information to do so. Can you please give me a call at your convenience on 01473 702101. Many thanks.

Paediatric dietician

Paediatrics/children services

April 8, 2025

Been very pleased with how thorough the dietician has been and the great advice they have given, it really has help us.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your kind words, I will make sure they are passed onto the paediatric team to share. Thank you

Good Cancer care

Cancer services

April 7, 2025

I was diagnosed with a tumour in my voice box, Ive had an operation and various treatments, I am currently going next for Lymphoma treatment. I'm in remission. I have been given massage in the cancer wellbeing area, even though its been a difficult time I have had an all round good cancer care.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your kind feedback, I have forwarded your comments onto the Oncology Matron to share with the wider team who will be pleased to see how they had such a positive impact on your overall care and experience. Many thanks

More Stoma care awareness on ward

wards

April 7, 2025

I recently had to spend some time on a ward overnight, I have a stoma and since I have had it I am always very aware of smells that can happen, I asked the nurse more than once for some help and I didnt get help quickly enough and my stoma bag had burst, I was asking for help to get me out of a mess and she said to me 'there are others on this ward, if I didnt like it there was the door', I was shocked and didnt feel very good after that.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback and I am sorry that on this occasion we didn't get it right. We would like to look into this further but require some more information. For me to gather this could you give me a call on 01473 702101 at your convenience. Many thanks Steve Bruce - Patient Experience Team

In A & E all night

Accident and emergency services

April 7, 2025

I am diabetic and my levels were sky high and I felt very unwell so I went to A & E. I arrived at midnight on Sunday and was there and seen on Monday morning. I was then admitted to Brandon ward for 4 nights, variious tests and scans done, slight kidney infection was also identified, I was then moved to Capel ward until I was discharged, the care I received was excellent on the ward.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave us your feedback, I have passed this on to the Matron for both A&E and the wards you were admitted to too share with there wider teams who will be pleased to see how they had such a positive impact on your overall care and experience. I hope you are continuing to make a good recovery at home. Many thanks.

Long wait to be seen in A & E

Accident and emergency services

April 7, 2025

I waited for hours in A & E the sitting and waiting was so painful, they did bring some pain relief but it was unbearable. I was amazed that they even came round with tea and sandwiches, never seen that before.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for letting us know about your recent experience n A&E at Ipswich Hospital. I am sorry that on this occasion you had a longer wait than was expected and for any discomfort that this may have caused. I will make sure that your comments are passed onto the Matron for her attention. Many thanks

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)