Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Quite a wait

Orthopaedics

February 10, 2025

I've had back issues for some time but this is the first time my GP has referred my here for an injection and it's been quite a wait. If I had not been a stronger person I would've been put off from coming in. As at different points staff have tried to put me off.

Anonymous

Great

Accident and emergency services

February 10, 2025

Received great care when I was rushed to hospital with a suspected heart attack. The staff were great at all points. I really couldn't fault anything.

Anonymous

Been here a lot

Accident and emergency services

February 10, 2025

Coming in via paediatrics A&E each time has meant long waits. Triaged quickly but then have to wait to be seen, which has been 5 hours at times. Once through it works, the staff are great and on the ball especially the nurses. Parking is an issue as it is difficult to find somewhere to park. There are good coffee facilities but we have noticed that vending machines across the site, including in A&E are often out of order and that means there are no options available unless you leave A&E and risk not being there when they call you. We have had times when a department has said to go and get an xray but then when you get there it hasn't been booked.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking to time to leave your feedback, I have passed this on the Matron for paediatrics A&E for her attention and also to the facilities team regarding the refreshments and the parking. We are always looking for where we can improve services and your comments will be taken in to account where possible. Thank you.

Screening picked up cancer

Cancer services

February 10, 2025

I went for my regular screening and it picked up my breast cancer. Once it was identified I was seen very quickly and everything went very smoothly. I was given the right information at the right time and the radiotherapy staff were amazing.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking to time to leave your kind words, I will make sure they are passed onto the appropriate team who will be pleased to see how they had such a positive impact on your overall care and treatment. Thank you

Happy

Orthopaedics

February 10, 2025

I'm happy with the orthopaedics department. I have annual appointments and see the same consultant each time and all staff I've seen have explained issues well. Parking is difficult at times and you do have to walk a long way, which when walking is issue you are coming to see them about and you can't park near the department it is a difficult.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking to time to leave your kind words, I will make sure they are passed onto the appropriate team who will be pleased to see how they had such a positive impact on your overall care and treatment. I am sorry that you have difficulty parking and this can lead to long walks. We do operate a "buggy" system once inside the building that can transport you around the corridors.

Issues

Orthopaedics

February 10, 2025

The original referral was before covid but everything has take so long. My husband has had xrays, MRIs and seen consultants including neurology but its been so drawn out. Its difficult when someone works away as they are not able to keep phoning up to change appointments etc and although I have permission to speak for him there is never anything on his record to show that so staff won't speak to me. The parking is more difficult now too.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback and I am sorry that you are experiencing issues around confirming and arranging appointments. If you are still experiencing difficulties please give me a call on 01473 702101 at your convenience. Many thanks Steve Bruce - Patient Experience Team

Drop off difficult

Orthopaedics

February 10, 2025

Outside of orthopaedics is now a one way system but opposite to how it used to be so when you drop a patient off they are now in the middle of the road when you are getting them out of the car. Previously you could drop people off straight on to the pavement, now you have to get a wheelchair out of the car and then push them along the road to get to the area with the dropped kerb. I have been impressed how quickly we have been seen after the referral went in from the GP as it was only done before Christmas and with in weeks we've been seen by the consultant.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback and I am sorry if the changes have caused you any inconvenience, I will make sure that this is passed on to the appropriate teams to take into consideration. Many thanks

Care very good

Orthopaedics

February 10, 2025

There have been delays today of 1 hour for the appointment and the parking now is very difficult and has meant on occasions being late for appointments and there are no easy drop off points now. As much as there are issues the care once in is very good and I've had both hips and knees operated on. The staff can never do more for you.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking to time to leave your feedback and I am sorry that the parking has caused you to miss appointments and for any unnecessary stress, I will make sure they are passed onto the appropriate team. Thank you

Pleased

Orthopaedics

February 10, 2025

I've been pleased that I was called in mid December and now in mid January I've had my appointment with the orthopaedics team. The appointments do run a little behind, today it was about 30 minutes but its not really a massive problem.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking to time to leave your kind words, I will make sure they are passed onto the appropriate team, apologies if the appointments overrun which can cause a delay but this can be unavoidable. Thank you

Great maternity care

Maternity

February 10, 2025

I had fantastic care when I was having my baby and needed to stay in for 5 days. I felt well listened to when I raised my concerns and I was given different options. I decided to stay in for the 5 days through my labour when it started and then stopped again. I did find that the knowledge about tongue tie was a bit lacking and when checks were done it was all a bit cursory, in the end we went private due to concerns.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time lo leave your feedback, I have passed this onto the maternity team and they will be pleased to see how they had such a positive impact while during your labour. I am sorry that the information regarding tongue tie was not as expected and we are always looking for where we can improve services. If you are happy to discuss this further please give me a call on 0173 702101. Many thanks Steve Bruce Patient Experience Team

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)