Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Superb, caring service.

Gastrointestinal and Liver services

January 24, 2025

Everyone without exception was kind, efficient, caring, compassionate, informative and skilled. A&E at 1am were exceptional in dealing with my wife's sudden illness.

Michael Dale

Cancerous kidney removal.

Cancer services

January 24, 2025

Following a blood test, an imbalance was indicated and a following CT scan showed cancer in the right kidney. The Kidney was removed within 4 months of the blood test being taken. I was in hospital for 4 days and recovered quickly. Operation November 2020 so in the middle of the COVID pandemic.

Michael Holbrooke

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback regarding your CT scan a subsequent treatment. I will make sure that this is passed onto the relevant teams involved in your care. Many thanks

Good investigations

January 24, 2025

Been very pleased with the investigations that have been done, so thorough and in a good time too.

Anonymous

Great care

Orthopaedics

January 24, 2025

I've had multiple operations at the hospital for knee and shoulder issues and currently waiting for another. The last operation for my knee was an 18 month wait but I really can't fault the care I received from staff both on the ward and after by the physio's. The physio's have mentioned that my next appointment may be at Colchester in the new facility.

Anonymous

Impressed

Orthopaedics

January 24, 2025

Husband had his hip operation at the hospital and we've been really impressed with the care he's received. There was obviously a bit of a wait for the operation but we've been very pleased with everything.

Anonymous

Excellent

Clinic C Breast Care Nurses

January 23, 2025

I was diagnosed with Stage 4 Secondary Breast Cancer HER2 +++ it had spread to my brain, liver, lungs, bones. Started on docetaxol had 8 rounds - side effects awful. Had wbr 10 sessions over 2 weeks then oral chemo after which I didn’t cope with at all so spoke to my Oncologist who started Me on Enhertu, which I am still receiving every 3 weeks and having ct scans every 3 months. Currently everything is stable. The service and nurses are incredible I cannot thank them enough.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback. I will make sure that this is shared with the Matron and the wider team who will be pleased to to see the impact the care and treatment has had. Many thanks

They took our concern seriously

Surgical

January 23, 2025

We took our son in to the urgent treatment centre on a Sunday with a lump on his testicle. By the Thursday, he had been for an op to remove the lump which unfortunately was cancerous. Unfortunately we then received another diagnosis of sarcoma. We were treated so respectfully and everyone was kind we are very thankful.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for letting us know about your sons recent experiences at Ipswich Hospital and I am sorry that the diagnosis was not as expected. I will pass on your thanks and praise to the teams concerned with yours sons care and treatment. Many thanks

Support within the day unit is very good

Oncology

January 23, 2025

Day unit very good. Support poor and disjointed. No verbal communication. All done by text, which is not very good for support or confidence in advice ètc.

Jo

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback regarding your experience the day unit and with getting support when not in the hospital, we would like to look into this further but need some more information to do so, could you please give me a call on 01473 702101 at your convenience, many thanks - Steve Bruce Patient Experience Team

Diagnosis and treatment of breast cancer

Cancer services

January 22, 2025

Fast and efficient diagnosis once I found the lump (however mammogram had shown all clear 3 weeks earlier!)
Prompt surgery, and radiotherapy.
Follow up has been exemplary especially from the breast nurses who respond immediately to any concerns with patience and empathy. Free physio session have prevented tightness in scar regions.
I have felt listened to throughout the journey.

Sam Davidson (was Cutler)

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words relating to your diagnosis and treatment. I will make sure that they are forwarded onto the teams involved in your care who will be please to see how they had such a positive impact on your overall experience. Many thanks

Well supported

January 22, 2025

The parkinsons clinic provides get support and I attend the clinic regularly.

Anonymous

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)