Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)
Feedback Rating
Based on 1760 reviews
Reviews (1760)
Excellent service
Outpatients
July 18, 2021
Excellent service with Lymphoedema Nurse Practitioner at Lymphoedema clinic on Friday 16/07/2021
Not seen in appropriate time frame
Accident and emergency services
July 18, 2021
I attended for suspected gas inhalation. I was not seen quickly enough that these levels could be identified in my blood. I waited a couple of hours to be seen. I felt disorientated, dizzy and communicating wasn't easy. Staff cleaning areas and trying to ensure that covid rules were followed were fighting a losing battle, thanks to the patients. When I arrived at A&E I had to stand and queue which is is ridiculous considering what I was there for and my husband couldn't come in to support me.
However the staff I did see were friendly, helpful and had the time to answer my questions, especially when I was told of my irregular heart beat.
However the staff I did see were friendly, helpful and had the time to answer my questions, especially when I was told of my irregular heart beat.
Left waiting for information after having TIA
Stroke services
July 15, 2021
My mum went to A&E on the afternoon of 25 June after suffering a TIA (mini stroke) that morning. She was assessed at A&E and given asprin and sent home. Staff at A&E said the Stroke Clinic will phone her as she would need to be seen straight away. Mum called the Stroke clinic on Friday 26 June as she had heard nothing and was told very rudely not to contact them, they would call her. Meantime, we were all left with a very worrying wait and no-one to ask for help. The NHS website says a person should be assessed within 24 hours of a stroke. There was no phone call from the clinic until Saturday 27 June which Mum was invited to the clinic for Sunday 28 June. She is now being assessed and treated well but the initial contact could have been handled better. Mum should have been given more information (in writing to take away with her) plus a number to call if she had any questions or concerns. As she was seen alone, there was no-one with her to help with understanding what was happening and no reassurance that she was ok to be left waiting.
Eye clinic
July 4, 2021
Lack of suitable seating for obese patients, a couple of chairs without arms would be good, a very understanding nurse when told of problem discretely placed a suitable chair in waiting room, the Dr was obviously extremely busy and abrupt,
Excellent service
Cancer services
June 24, 2021
Every member of staff were so caring and patient. They made me feel very relaxed and that they really cared.
Was on washbrook ward for two weeks with covid
Washbrook
June 19, 2021
Was taken for an xray by (name removed) the porter was really kind and careful, has great people skills should be given great praise.
Poor treatment. No doctors on duty
Stroke services
June 17, 2021
Rude staff, not treated with dignity, curtains not pulled round whilst having a heart scan, no care plan put in place for discharge, no phsyio offered. Food inedible.
The team at the hand clinic were marvellous.
Hand Clinic
June 16, 2021
I can’t believe it, but last night I played cricket again. I thought that would never happen. Please can some kind person tell (name removed) the physio at Heath Road Hospital
Excellent care in the eye department.
Eye department
June 16, 2021
I have attended the eye department for many years and my care has been excellent. One of the female consultants in this department has been caring ,extremely thorough and kind every time I saw her. Many thanks.
A & E GP
Accident and emergency services
June 14, 2021
My husband was referred to the GP section. He was so Impressed by the GP who saw him. She gave him time and he came away so impressed. It was so nice for him to speak to a caring professional
