Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Looked after well

Specialist women\\\'s health

March 5, 2020

I was looked after really well whilst going through major surgery. I was very distressed by the whole situation, as I was there quite suddenly after they found a huge tumour in my gut area. I was supposed to be 3rd on the day, but due to my anxiety they moved me to first so had less waiting and thinking time. After 3 1/2 hours of surgery I was out and looked after so well by the team. With my poor mental health and worries around this whole situation, I cannot thank them enough. (Stour Ward)

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for letting us know about your recent experience on Stour ward. I will pass on your kind words to the team who will be thrilled to read them. I hope you are continuing to make a good recovery. Thank you

Excellent service in A&E on Saturday 29/2

Accident and emergency services

March 2, 2020

My mother in law (name removed) was referred to A&E via the Riverside out of hours service. Although there was a long wait the care she received from the nurse who carried out the initial assessment, the doctor and the nurse (name removed) who took her details once it was decided she should be admitted was excellent. They all took time to ensure that we fully understood what was happening & showed the outmost care & concern.

Janice Goddard

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your kind comments, I have passed these on to the team in A&E who will be thrilled to see who their actions and care had such a positive impact on both your mother in law and yourself. Many thanks

Cancellation and lack of communication

Urology

March 2, 2020

I received a letter from the hospital urology department to attend a consultation before Christmas 2019 but this appointment was cancelled by the hospital due to unforeseen circumstances. I am now unsure whether to go back to my GP or to try to follow up with a letter to the Urology department as I really need some support with my issue.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to let us know about your Urology appointment, I am sorry that your appointment was cancelled and for the inconvenience that this has caused. Our PALS team on 0800 328 7624 who will be able to look into this further. Thank you

I sat there all night in A & E

Accident and emergency services

March 2, 2020

I waited a very long time in A & E and they wouldn't allow me to go home. I sat there all night long in a corridor and eventually got home 11 am the next day, I was so tired.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments and I am sorry to hear about your wait in A&E and for any unnecessary stress this caused, we do try to keep waiting times to minimum but on some occasions these are longer than we would like. I have passed your comments onto the team in A&E for their attention. Many thanks

Waiting around too long

Ophthalmology

March 2, 2020

Waiting around is one of the biggest bugbears. No consistency. Sometimes lack of seating near consulting room means your too far away to hear when called. Consultations are often rushed and advice sometimes contradictory to previous advice.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments, I am sorry that the waiting time was longer than expected and that on occasion you have found it difficult to find a seat. I am disappointed to hear that you felt rushed and have received contradictory information. We would like to look into your comments further but need some more details from you, can you give me a call on 01473 702101 at your convenience. Many thanks Steve Bruce - Patient Experience Team

Waiting for medication for hours

Hospital pharmacy

February 14, 2020

I was discharged from hospital at 10am but I had to wait for my medication before I was allowed to leave to go home, I had to wait until 5pm before the medications arrived to allow me to go, this was too long this needs to be looked at.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

I am sorry that you had to wait so long for your medication while you were being discharged, we are constantly looking at ways to improve the overall patient experience and value your feedback. I will pass your comments to the pharmacy team for their attention. Many thanks

I did not like my time in Assessment Ward

Assessment Ward

February 14, 2020

In 2019 I felt the staff were run off their feet on this ward, I did not like the time here at all.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your comments regarding your recent experience in the assessment ward, I am sorry that on this occasion your experience was not as expected. I will make sure that your comments are passed on to the ward. Thank you

Unable to support my food intolerances well

Claydon ward

February 14, 2020

I have had a couple of visits to this ward and the care is very good from the doctors and nurses, the attitude of staff was excellent. The only issue I had on both occasions was that the hospital were not good at supporting me with my food needs, I am diary intolerant, celiac and diabetic type 2, I know it makes it difficult for them to prepare but this bit was poor.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to let us know about the issues that you had ensuring that your dietary needs were met and I am sorry if this caused you any unnecessary stress and problems. I will make sure that these are passed on to the catering teams for their attention.

Unable to support my food intolerance

Shotley Ward

February 14, 2020

In early 2019 I was sent directly to Shotley Ward, the care was very good on the ward but unfortunately because I am dairy intolerant and Celiac and diabetic Type 2, I was quite a challenge for them with what I could eat sadly I felt they were unable to support me very well at all with food.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to let us know about the issues that you had ensuring that your dietary needs were met and I am sorry if this caused you any unnecessary stress and problems. I will make sure that these are passed on to the ward and catering teams for their attention.

Amazing staff

Maternity

February 5, 2020

Very nice experiened midwife

Anonymous

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)