Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Impressed with the assistance received

Orthopaedics

May 27, 2021

I had been so worried about having my operation, all the surgical team and nursing staff helped reduce my concerns.

Janet Hancock

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to let us know that the surgical and nursing teams helped reduce your fears and concerns. I hope you are continuing to make a good recovery following your procedure. Many thanks

Fracture clinic

Orthopaedics

May 3, 2021

In and out within 30 mins. Checked for any major concerns. Dealt with kindly and good advice re next steps and things I can do to help myself.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your kind comments, I will pass them onto the fracture clinic team.

I had physio at the Finn clinic

Physiotherapy

April 22, 2021

A physical assessment was carried out to identify and diagnose the problem. With this the physio worked her magic on me and put my ribs and pelvis back into alignment. I can’t believe it was an instant fix and relief to my pain. I will continue with the excercises she has given me to continue strengthening up the areas she worked on. I am very pleased and surprised at how quickly she was able to fix me!

Gemma Aldous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words on your recent treatment, it is great to hear how the care your received had such a positive effect on reliving your pain. I hope your pain is continuing to improve. Many thanks.

Excellent care recieved

Accident and emergency services

April 11, 2021

I took my 7 year old to the emergency department as she hurt her foot on the trampoline. She was seen very quickly and everyone was very kind and compassionate.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your kind words, I will pass them onto the team in A&E. I hope you daughters foot is on the mend at home. Thank you.

Rædwald ward exceptional care

Gynaecology

February 25, 2021

I was treared with kindness respect and could not fault the care you provided I was informed with every detail and felt very at ease Thankyou so much to everybody x

Anastasia lovell

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you leaving your kind words, I will pass on your kind words to the team on Raedwald ward. Many thanks

High level of expert care given

Ambulance

February 18, 2021

I was impressed with the care afforded me during difficult times from the paramedics and A&E staff to the ward staff of Brantham and Capel wards during my short stay. I felt that I was treated with a high level of dignity and expert care by all staff and particularly like to thank the nurses on Capel ward for their care during my short stay. There was a short delay during my release waiting for medication, which was not of any great concern to me.

Simon Clarkson

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your kind feedback, I will pass your kind words onto the teams in A&E ambulance service and the wards who will be thrilled to read them. I hope you are making a good recovery at home. Many thanks.

Care of father

Geriatric Medicine

February 17, 2021

Waveney ward is a joke with the exception of (name removed) who is wonderful. The phone rings off the hook. Staff do not answer any of the various numbers you ring on and there could not be les of a coordinated approach to care if the hospital tried. My father pressed his help buzzer overnight. No one attended. The staff were confused by his clinical requirements. He received no food nor water, which was a mistake, I received a vague apology from a nurse when I was allowed to make an emergency visit to the ward, on the say so of Dr (name removed), to take food and drink to try to encourage him to eat. Later that afternoon, a junior doctor called and left a message with my son. My son asked the junior doctor to call me on my mobile. The junior doctor said they would. Perhaps unsurprisingly they didn't. I have tried to speak to the site matron, who will not take my call. The operator advised that he receives many calls from relatives about poor communication experiences with Waveneny ward. He suggest I call the CE's secretary in the morning to raise the issue at the highest level.

Helen

Lack of communication

wards

January 14, 2021

We know the hospital is at capacity with covid patients but communication from staff is poor. Patient has been moved three times to different wards but nobody informs family. Unable to visit we rely on phone updates but these are sporadic. When calling the ward for a daily update you get moaned at because they are busy. Promised call backs never happen. This leaves patients alone and distressed and families worried.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

I am sorry that you have experienced issues trying to get updates on your family member and I am sorry for any distress that this has caused. We would like to look into this further but require some more information to do so, can you please give me a call on 01473 702101. Many thanks Steve Bruce - Patient Experience Team

Attended A&E with son for suspected fracture;

Accident and emergency services

December 12, 2020

Smooth and clear process for A&E in this COVID world, the whole process felt as COVID safe as anything could right right; staff were all friendly; excellent, personalised care by the Triage nurse and plaster room staff, all very timely taking less than 2.5 hours for triage, XRay and plaster room; follow up arranged before we left. Excellent, very impressed.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your kind words, I will make sure they are passed onto the team in A&E. I hope your son is making a good recovery at home. Many thanks

Visit to Diagnostic imaging.

Imaging

December 9, 2020

Visited doctors at 11AM and referred to Ipswich hospital for diagnostic imaging. Received phone call at 12noon for appointment at 2pm. Results and seeing doctor at 3pm and medication by 5pm.
What a wonderful service. Cannot praise the NHS enough especially in these terrible COVID time.
WELL DONE NHS.

Terry Drew

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you taking the time to leave your kind feedback, I will make sure it is passed onto the diagnostic imaging team. Many thanks

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)