Ixworth Surgery
Feedback Rating
Based on 122 reviews
Reviews (122)
Excellent surgery
August 29, 2022
Always prompt, courteous and efficient.
Problems with Pharmacy, G.P. unwillingness
August 8, 2022
My Mum has been a patient at Ixworth Surgey since 1992. Over the last year, she has developed more serious health problems she has been let down by this surgery and Pharmacy. One G.P. told her there was no stronger pain relief than co-codamol. Due to not being able to get a face to face appointment for over 5 weeks, she ended up being blue lighted to A&E when she finally got one. Over a 4 month period, her monthly repeat prescription was never ready and when we waited for it to be ready there were still items missing.
One GP was extremely rude
June 15, 2022
She was very rude to me and also at another time to a friend who uses the practice: he was in tears after seeing her because of her rude and dismissive attitude based on his advanced age. I left your surgery and moved to another one. On the other hand the staff in your pharmacy are well above average.
All works well
May 25, 2022
I called the surgery and spoke to reception staff who were friendly and helpful, they arranged an appointment for me and I had the appointment with in a week which has been great. I can't fault how its all worked for me.
Happy with care and support
May 25, 2022
During covid I was seen very quickly when I was concerned about a lump. To see a specific GP it has meant a month wait to get the appointment. I was offered a phone call but decided that I'd rather have a face to face and was happy to wait. I'm happy with my GP, care and support I'm given. The only issue is the lack of parking which can be a problem.
Been really good
May 25, 2022
A great surgery. For the kids you are instantly given appointments whenever they need to be seen, so much so that I barely got here in time last time. Care form the doctors and nurses is great.
A great surgery
May 25, 2022
I have no problems getting appointments and the care provided by staff is both friendly and caring.
Like having the pharmacy here
May 25, 2022
I like having the pharmacy at the surgery, it works really well and makes things easier. I prefer to call than use online access and find this works well for getting appointments and I normally get to see the doctor I prefer too
Do feel there are barriers
May 25, 2022
I've found it difficult to get a face to face appointment even with the children and do feel that there are barriers at times and it's not easy but the care once you are in is great. My son struggles to articulate his feelings so we often need a face to face as it is difficult to know what the issues are but there is limited understanding of these additional difficulties. I asked for a face to face appointment with a doctor a number of times over a couple of months but was told it wasn't necessary, finally I did get to see someone and was sent straight to A&E with a potentially life threatening issue.
Found it difficult during covid
May 25, 2022
Found it very difficult to get seen during covid and it meant that assumptions were made about a problem which then delayed diagnosis and treatment. Not everything can be diagnosed over the phone.
