Ixworth Surgery
Feedback Rating
Based on 122 reviews
Reviews (122)
Excellent care and follow up
February 11, 2023
I had excellent care both from the practice nurses and from a Dr when I had a severe toe infection which was then followed by a deep lung infection after having my flu jab.
Confidence in staff
February 2, 2023
Its all good here with appointments easy to arrange on the whole, however, there have been times when I've been asked to call back the next day but thats been for non urgent issues. I have full confidence in the staff.
Good
February 2, 2023
Appointments are quick to get and are avaialble after talking to reception staff. I only had to wait an hour for an appointment this morning after I called first thing. They are great with children as they are seen very quickly. For non urgent issues you can either have a chat on the phone with a GP or can have an in person appointment.
Piece of cake to get appointments
February 2, 2023
Its a piece of cake to get appointments. I've been well supported with my diabetes but during covid there was little or no support and it would've been nice to have some contact. During covid it was difficult to see a GP but then all the doctors got involved in the vaccination programme when they could've been seeing patients which I don't get. There are no issues with staff they listen and explain situations very well.
All great
February 2, 2023
Its all great at the surgery. I'm able to book appointmnets whenever I need them and you don't have to wait long for them either. Staff are great and I've been impressed since moving to the surgery. Prescriptions are available when needed and it all runs smoothly.
Good access
February 2, 2023
Access to appointments is good and so are home visits. The staff have been lovely supporting us well at home in such a caring way. I feel well supported as a carer and there is nothing that needs to change.
Great surgery
February 2, 2023
I'm able to get appointments when I need them and calling up to book appointments works well, with no long waits on the phone. Staff are also very good.
Happy to see any of the staff
February 2, 2023
No problems getting to talk to or see a GP and I'm happy to see any of the staff team. The reception staff are helpful, polite, understanding and accomodating. There has been a lack of baby vaccination clinics with a couple of cancelled appointments but this is possibly due to staff sickness. I've used econsult and found I got quick responses on the day and that it worked well to address issues.
Can't fault
February 2, 2023
You're not just a number at this surgery or with the staff. Reception staff, doctors and nurses are all wonderful and I've found the telephone consultations have worked really well. They are there to help whenever I need them.
Getting better
February 2, 2023
I feel that the surgery is better than it has been but still not quite back to how it was. It is still a good surgery with lovely staff.
