Ixworth Surgery
Feedback Rating
Based on 122 reviews
Reviews (122)
Fine to get appointments
May 25, 2022
I generally see the GPs and it's been fine to get the appointments I need. I call the surgery to arrange appointments and it works well and the care is good. The pharmacy is another thing, there is always an issue with prescriptions that need sorting out, getting prescriptions is slow too but I don't feel you can say anything.
Happy with the surgery
May 25, 2022
I tend to phone for appointments and have had a bit of a mix of triage and appointments booked by reception which have all been great. My daughter has been seen quickly for her asthma review and staff have been very supportive.
Quick to get appointment
May 25, 2022
I phoned this morning and reception were able to give me an appointment straight away. I've not had to wait long so far but I'm not sure who I'll be seeing, that wasn't made clear.
Mixed
May 25, 2022
I do find the appointment with the nurse difficult as I would prefer to see a GP face to face but this isn't offered. I've been in hospital but have had no follow up by the surgery. Overall the care is good I just don't like the way you have to access the surgery now.
Always received an excellent service
May 9, 2022
Reception team and clinicians alike always been friendly and helpful
Very thorough and prompt
April 26, 2022
Ixworth has been my surgery for many years and I have always found the staff very accommodating, helpful and thorough. Recently I have been in touch with the surgery more than usual and, as always, I feel very satisfied with the care and attention I have received. Thank you.
Appointment availability
April 11, 2022
Cannot ring at 8am when emergency on the day appointments are released as I am at work by then, after that it is too late. Cannot sit in a phone queue also due to job role, so when I can ring a bit later all available appointments have gone. Working full time it is difficult to get appointments at a convenient time as they are always booked up. Cannot book to far ahead either, but I suppose that stops over booking by people on a just in case basis
Unimpressed
September 16, 2020
I’ve had 2 phone consultations organising blood tests, one pre covid and one now. In both of them I was talked over and they made assumptions instead of listening to me about what was needed and why. In the first one I was nearly hung up on before the issue was even resolved. Going privately now as I don’t want to be made to feel worse for something that’s already quite challenging, especially with a history of anxiety.
While I’ve been very unimpressed with the doctor/nurse I’ve encountered in these calls, I have to say that the reception staff and dispensers have always been super friendly and helpful and are honestly the only reason I’ve gone to them for anything. So thank you ladies! Medication is dispensed quickly and reception have always gone above and beyond to help, even in these crazy times.
While I’ve been very unimpressed with the doctor/nurse I’ve encountered in these calls, I have to say that the reception staff and dispensers have always been super friendly and helpful and are honestly the only reason I’ve gone to them for anything. So thank you ladies! Medication is dispensed quickly and reception have always gone above and beyond to help, even in these crazy times.
Excellent & staff very helpful
October 16, 2017
Including pharmacy. Very helpful friendly staff. Wife has several allergies but staff always work hard to order the brand of medication she can tolerate.
Poor. Long waits for appointment, GP's don't listen, Pharmacy staff indiscreet.
August 14, 2017
Can be expected to wait up to 5 weeks for an appointment. Doctors do not listen to patient. Appointment system and admin impossible/stressful. Only good doctor has now left. Do not feel pharmacy staff are discreet. Receptionists ask why you want to see the doctor - isn't that confidential?
