Kirkley Mill Surgery
Feedback Rating
Based on 110 reviews
Reviews (110)
Waited 40 mins and then told no appointments
August 17, 2016
Came from Germany Nov 2014. Seen 11 different doctors at Kirkley mill. About a month ago you called at 8am & constantly tried for 40 mins & they said there is no appointments. Needed a prescription for foot cream. Only see Locums. Have been reduced to tears.
Poor
June 14, 2016
Found myself waiting over 1 hour to be seen. Long time if at work. Not happy
good problem with waiting
June 14, 2016
Waiting times too long
Confusing appointment changes
June 10, 2016
I am under Kirkley Mill for various things and when I call to change an appointment I then have to call Northgate. I have trouble with the call centres and they do not understand me.
Longer and longer waits
June 10, 2016
You have to wait longer and longer each time for treatment and given no ideas as to when an appointment will come. Calling each day just gets stressful
Good care overall
June 6, 2016
There has been an increase in patients attending this surgery since the closure of another practice. I have noticed that it is more difficult to get an appointment since that happened.
The care I get though it mainly good. I find the premises pleasant but a bit stark.
The care I get though it mainly good. I find the premises pleasant but a bit stark.
Foot still not right. Podiatary service.
April 25, 2016
They had to take my nail off, but it does not feel right. I have had a course of anti-biotics but it still does not feel right. It is not healing as it should. I had to redress it myself and it was not easy as I am squeamish.
Do not get consistency
March 17, 2016
The trouble with surgery, is there are too many locums. I never get to see the same person twice. It just does not help when you have a few conditions. You have to repeat yourself so often as they do not have time to read your history.
The signage is in a silly place
March 17, 2016
When you visit this surgery, you sit facing the doors with the signage behind you, or round the corner. It is a little bit silly. Considering it is new, I would have thought they would have got this right.
Always welcoming & reassuring
October 7, 2015
I was very ill and I felt confident to call them there when I need to have my prescription if I cannot get in and so have it delivered to my home address (I have a very rare blood group so my medication is very important). They always answer my phone calls even when they are very busy. They have developed more therapy services which I may find useful as I age. they are so approachable and that to me is an important skill.
