Kirkley Mill Surgery
Feedback Rating
Based on 110 reviews
Reviews (110)
System change
January 10, 2019
I am aware that this surgery will be going over to 'On the day' only appointments soon. My old surgery did this, but then stopped it, so I couldn't have worked. I do not use the service very much, but when I do, I hope I will be able to access it ok.
Convenient for blood tests
October 29, 2018
It is very convenient to get blood test locally instead of going to the Lowestoft Hospital. We much prefer it. Parking can be difficult though.
Got better lately
October 29, 2018
Things have been getting better with communication about medication and the link to monthly blood tests. It was an on going issue and took more than 6 month to resolve
Reception goes out of way to help
October 29, 2018
Partner in today and we both have separate appointments, mine is this afternoon. When we checked in for my partners appointment this morning, reception offered to ask if my appointment can be changed so that I did not need to make two trips that day. Thankfully there were able to see me. I had not even asked, the receptionist did that completely of her own back.
I felt that was really kind, and an example of how they do go out their way here to be helpful.
I felt that was really kind, and an example of how they do go out their way here to be helpful.
Feel listened to
October 29, 2018
I do feel listened to by my GP. Reception team have a lot of time for you too, if explanations are needed
Fantastic, Professional.
June 6, 2018
Been waiting to be seen at hospital since 15th jan. Staff at Kirkley Mill Surgery went to see pharmacist, rang hospital. rang me back the next day, no responce from hospital. They chased the hospital and i got an appointment 3 days later. thank you for your time, nothing was to much trouble.
Son discharged but no explanation provided
May 3, 2018
My son has been discharged from the service with no explanation why he no longer meets the criteria. He has accessed this service for over ten years. As I am not a podiatrist, I cannot do his feet and he hasn't the motor skills or mental capacity to do so! But the service couldn't even give me a recommendation of a known person / podiatrist who would be able to carry out a similar service. Not good. I feel this is one of the only things I can't do for my son but I can't get a scalpel out and cut his feet about!!! Disgusting - my son has down syndrome, congenital heart disease and psoriasis, under-active thyroid gland and severe learning difficulties.
horrendous disorganized locum fest
January 29, 2018
simply terrible service from admin to surgical. no chance of a family doctor here as it is just locum stand ins whos first language is not English.
I find staff a bit rude
December 5, 2017
The Car park is not safe for walking though if you park down the side. They need to somehow add a pavement in as you have to walk in the road which is narrow.
Not much to fault
December 5, 2017
I use this surgery rarely but when I do it fits my needs.
