Kirkley Mill Surgery
Feedback Rating
Based on 110 reviews
Reviews (110)
Poor impression
March 30, 2022
Spoke to member of staff regarding my elderly mum.
Person was patronising , unhelpful and gave me the impression that she really didn’t care about my mum. Very sad.
Person was patronising , unhelpful and gave me the impression that she really didn’t care about my mum. Very sad.
Cut off on the phone
December 1, 2021
I had difficulty getting through on the telephone. Twice I waiting in the queue and just got cut off. My daughter put in the 'online' form on my behalf and I got a call for the appointment today. I don't want to rely on my child all the time who does not live with me. Also when I was 8th in the queue on the telephone it stayed like that before I was cut off after 30 minutes.
Trying again today with child
December 1, 2021
The surgery are seeing my child again today for bloods after previously unable to get them. The made the appointment at the time and gave us good advice to try help this time. They are very patient.
All on time
December 1, 2021
Annual blood test today and all is running on time. I hadn't needed the service much but it has been fine when I have needed it.
Form filling was frustrating
December 1, 2021
Rang the surgery when my child's tonsils were bleeding. I was told to fill in the form online. I asked for urgent appointment but they said they cannot give me anything without the form being filled in. Reception id fill it in and I was given a call to say it would be dealt with tomorrow. I then called 111 who got me out of hours appointment at the same venue. I even saw the same doctor who rang me back! This was a highly stressful and frustrating situation. It ended up ok. No one suggested that I call 111, I luckily knew to do this, as I felt it could not wait another day and certainly did not want to go to A&E.
Kept up with our checks
December 1, 2021
We have across the family had a few appointments over the last few months. The regular checks we have continued as normal and we have found the service to be excellent, with every thing else that has gone, we as patients have not been forgotten.
Helped when I walked in
December 1, 2021
I walked in to the service in the morning as I have been sent some new patches for a heart monitor and I have no way of being able to change them myself. They were really good at seeing me and dealing with it even though I had no appointment.
Never any issues
December 1, 2021
I have never had any issues here. Reception are always polite to me when I ring in and when I have come in. Being younger I think that's great as I feel respected, but I also give respect. I cannot use online services though, and I do not feel I am penalised because of that, which is great.
Very good in general
December 1, 2021
This is a very good surgery in general, though I have no idea who my GP is as I see a number of different people. Receiving a dressing change today after my recent operation at James Paget.
Got me in quickly
December 1, 2021
They got me in really quickly for my bloods. Not really needed the service up until now but worked well for my needs today. They are ensuring they do thorough tests to try to get to bottom of my issue.
