Kirkley Mill Surgery
Feedback Rating
Based on 110 reviews
Reviews (110)
Nice new building but...
December 5, 2017
The building is lovely and new. the staff do not seem like they want to help you. It is hard to get an appointment but no one tells you why.
Cannot get appointment before my holiday
December 5, 2017
Walked in today to get an appointment as I can never get on on the day over the telephone. I had tried to book in advance last week and was told they were all gone for the next 3 weeks. Today I am am told there is nothing for the next 2 weeks and I need to see a GP before then as I am going on holiday for some time. Its a nightmare!
Staff do not seem like they care, they are very blase' and do not understand the urgency of my situation.
Staff do not seem like they care, they are very blase' and do not understand the urgency of my situation.
Appointments!
December 5, 2017
Can't get an appointment so have ended up going to A&E twice now in last 6 months.
Fair
November 20, 2017
Fair
Doing well considering
November 10, 2017
This surgery I believe is doing well, considering how stretched they are. We don't see a regular GP, but that is becoming the norm. the pharmacy really helps us too and prevents us feeling we need to see the GP sometimes
Good most the time
November 10, 2017
I find the surgery good most of the time that I have used it. I can walk there easily as it is very local to me, which I am grateful for.
Should be closed! Too many locum GP's, staff attitude poor and very hard to get appointments
September 7, 2017
I have only ever seen one kind caring Dr here, the rest are locums earning big bucks for doing a poor job, no continuity of care and appointments as rare as hens teeth! Yet bugger all patients in waiting room whenever I go there, reception staff chatter about their personal lives whilst drinking coffee! Or they just march back and forth through waiting area!! APPALLING place
Poor. Cannot get a walk-in appointment, GP doesn't listen and won't change medication.
August 14, 2017
When I get an appointment they do not run on time. I often do not have credit on my mobile so cannot always call at 8 am, so I walk in. But they say I have to go home and phone them. GP does not listen to me about my medication. My painkillers give me horrible side effects but they won't change them as they seem to think I am an addict when I have no addictions.
Difficult move from Wentworth
May 22, 2017
As a patient that was at Wentworth surgery I find the whole process of moving into Kirkley very backhanded. All along it was their plan to close Wentworth and merge it but they told us they are not going to do that. Yet that is what's happened. It's not easy to get to either
Transport to surgery now difficult
May 22, 2017
Moved to this surgery but due to transport issues it is very difficult to get to. Last bus back to Oulton Broad is 2.30 pm
