Kirkley Mill Surgery
Feedback Rating
Based on 110 reviews
Reviews (110)
Works for me
November 13, 2019
When I need to see someone, I do. With no major conditions, things work fine for me. Older members of my family find it more difficult though.
Better than previous surgery
November 13, 2019
Things are better here than my previous surgery. They need some music playing though, as it feels 'silly quiet' and you can hear everything that is being said between patients and reception, wherever you are.
Upstairs reception is good
November 13, 2019
Having a reception upstairs is better, but I came up and then discovered my appointment was downstairs!
Haven't seen GP in a while
November 13, 2019
Do not use surgery often, but it changes every time I come in. Haven't seen a GP for a while now, but Nurses are lovely. Receptionists vary.
Got better more recently
November 13, 2019
Have seen things get better more recently. Still gets confusing about what floor you need to be on. I came upstairs and the clinician came up to get me.
Waiting at appointments
November 13, 2019
People with booked appointments, should only have to wait for up to 20 minutes as sometimes can be waiting between 30 to 60 minutes
Access can be difficult
November 13, 2019
Access to an appointment can be difficult from time - to -time. Appointments 'always' run late, and a couple of time I have been on the wrong floor. When you check-in surely the screen or staff member could tell you what floor to be on.
Nurses Excellent
November 13, 2019
Although I do not see many GP's, the Nurses are excellent and deal with what I need at the time.
No complaints
November 13, 2019
I have nothing to complain about as I have been able to access appointment when needed. Staff alway kind and clinical staff are caring.
Changed a fair bit
November 13, 2019
This service has changed a fair bit. No longer get a 'dedicated' GP.
