Kirkley Mill Surgery
Feedback Rating
Based on 110 reviews
Reviews (110)
frustrating experience
September 11, 2023
i have tried to contact the surgery through the internet and have hit a brick wall, there is no obvious way of sending a message through, service needs to be more user friendly
Message confusing
June 16, 2023
I rang twice at 8am and the message was saying that they were closed until Monday, which is strange for a Friday morning. I did wonder if I had called too early, but that would have meant the message was saying that from when they closed on Thursday. As I was concerned I called 111 who managed to get the appointment within 30 minutes of me making contact. I was pleased that this was resolved quickly and that I got an appointment. I had just hung up thinking there was a problem at the practice.
Easy to access
June 16, 2023
I use a mix of online and telephoning in, depending on my schedule.
I have always found it easy to access the service. Today I am in for my blood test which was done in advance and have no issues.
I have always found it easy to access the service. Today I am in for my blood test which was done in advance and have no issues.
Excellent for me
June 16, 2023
I have always found this surgery excellent for me. I use online mainly as it works very well. You get a response very quickly, but always the same day and it just works well. when online is pushed to use (which it is not here, but I do prefer it), when it works well like this, it encourages you to continue using it and means those that cannot use online get more access via the telephone.
Good choice given
June 16, 2023
Always use the online system and it gives you the choice of getting a call/text/email. I prefer a message as I am not good on the telephone and they always meet that request. Todays appointment was booked ahead of time as a routine appointment.
Excellent online system
June 16, 2023
I use the online system and it is excellent for me so I do use it all the time. I tend to get a response within 10-15 mins which in all honesty I could have been waiting that long on the telephone if I tried to ring in. I have not had any issues here in the 3 years that I have been here.
Very responsive
June 16, 2023
Truly outstanding help for us today. They were extremely responsive to my urgent need for medication due to a distressing situation I woke up to this morning. They did not turn me away, as I had no appointment but the Receptionist was amazing, putting a request through to my GP who knows me well and has previously prescribed this. I was so grateful and cannot thank them enough.
website does not work
March 13, 2023
When I tried to register, message ' we are fully booked today' comes up. When I tried to book a routine appointment, same message. When I tried to contact the Surgery via the 'message' button, I received the same message.
This is meant to be an online service. It doesn't seem to work.
I am trying to set my parents up with online access to their surgery to make it easier for them to book an appointment.
Please can you advise on how I might achieve this?
This is meant to be an online service. It doesn't seem to work.
I am trying to set my parents up with online access to their surgery to make it easier for them to book an appointment.
Please can you advise on how I might achieve this?
Brilliant from start to finish
November 8, 2022
One person is amazing such and such a lovely lady who has looked after my little girl so well every time. I couldn't ask for anyone better. Really appreciate all that she does.
Appalling out of date website
August 15, 2022
Trying to book an appointment online using the tool. It’s 15 August and the process throws up a message saying surgery will be closed 14-19 April and the form will be available from 8am 19 April. It’s 7:30 Monday 15 August and that message is still on there and not allowing a request for an appointment to be made.
