Mendlesham Medical Group - Mendlesham Health Centre

Very easy to get appointments when you need one and I've had good care from the surgery, with staff being caring and supportive.

An excellent surgery, I really can't fault them, they are so helpful and supportive and staff really care. They have been great recently and have really helped when my mum was discharged from hospital.

I have no problems getting an appointment at either site when I need one and the receptionists are helpful and really lovely. The surgery is great.

Reception staff have been amazingly helpful and when we changed surgery they were really great, it all went so smoothly. The dispensary staff too have been really good ensuring everything is available when needed. I've also used econsult to get advice and appointments and that has worked well although I did need to get advice from reception about completing it and they were so helpful talking me through it. I'm just waiting for asthma reviews to be re started as I've not had one since the beginning of covid.

Getting medication from the dispensary can mean a bit of a long wait at times, with winter approaching waiting outside won't be great. I do find that staff at times could be a little more polite.

The surgery in general including the triage system works really well but I'm not very happy with the how long the waits in the queue can be for the dispensary. The increased opening hours have helped but may be staying open until 6pm would make it easier to collect prescriptions after work.

The staff are really friendly and approachable and I get on well with my doctor, I don't need to come often but when I do they are great which gives you confidence.

I don't come very much but when I have needed an appointment I've been able to get one and I've had no problems getting my prescriptions over the last year either. A good surgery that works well for me.

I'm happy with how everything is working at the moment. The staff are really good at Bacton and I don't have any issues accessing care when I need it.

Having just had a very unhelpful telephone call from a doctor
I am elderly years old and I am being treated for age related degenerative conditions. My concerns and the purpose of my call was over concerns of contracting the prevalent Coronavirus 19 about presently.
I attempted to tell the doctor than I would like a flu vaccination, which he freely admitted I was eligible for, and without being given the opportunity to explain my request, I was told that I could not have this vaccination until 15 November 2020. He asked if I had received a letter giving me dates for vaccination clinics, and I confirmed I had, but the dates were not convenient. In the past I arrived at their Surgery and the Nurse just gave me a vaccination.

However I attempted to explain that the ‘flu vaccination may have been helpful as a palliation, as well as a protection, and it might reassure me until I was able to be tested for Covid19 infestation. The doctor would not listen and constantly, and loudly, spoke over me and then ended the call.
Whilst I am fully aware of the current situation, is this really the way we are to expect to be treated my General Practice doctors?