Mendlesham Medical Group - Mendlesham Health Centre

Always able to get an appointment, pharmacy and reception staff are very helpful. Sometimes there can be a little wait to get in to see the doctor but 15-20 minutes is fine. I do feel there is plenty of time given to me.
Can't think of anything I would change.

At times there are delays getting some medications but I tend to order in enough time so that they can reorder medication that is needed. Getting to the surgery is difficult when you rely on people giving you a lift but I don't tend to have much contact with the surgery now as the community team support us so well.

I can get appointments straight away and it all works well for me. I'm happy to see the nurse when needed and can generally see the person you want to see. Nothing needs improving.

You can phone up and get an appointment when you need one and as quickly as you need it too. The pharmacy has been busy over the last 2 months and it does take a bit longer to get medications but as I only have a monthly prescription its not a real problem. It generally works very well and the staff are friendly.

You can get appointments when they are needed ,I don't have any problems. The practice nurses are very good, they really do know you. The doctors don't know you quite so well as you see different ones each time. Having an ongoing issue, which I know when it's developing and I will need help, I used to be able to drop off a sample at the surgery for testing to save time but this has changed and I can't do this anymore.

I'm generally happy with the GP I see, they are very nice and helpful. Staff are all polite and helpful when discussing issues with them. It would be great if the surgery could offer a Saturday surgery to help people who work. When I was very unwell I came to the surgery to see the doctor and they saw me quickly. When I have blood taken at the hospital they use butterflies but the practice use the normal needles, in the long run it would save money to have them used at the surgery. It would be good to have a blood pressure machine in the waiting area. I've seen this at another surgery and considering I have weekly appointments with the nurse and this would reduce the number I would need. It does now take more time to get my prescription and when I needed medication to tide me over in an emergency I found that they wouldn't help which was disappointing.

I like the new text reminder system which is in place for prescriptions. My notes weren't up to date recently so one of the doctors called me to ask why I was being referred to hospital. Sometimes it's tricky to get an appointment on the day but once they ask for the reason ,ones often available. You don't always get to see the same gp which does mean that you have to repeat yourself each time. It would be helpful if reception could give general information about what vaccinations or medications are needed for holidays. Appointments for holiday vaccinations were easy enough to arrange. The referral on to GP+ was a waste of time as the nurse was unable to help and I had to arrange another appointment at the surgery the next morning and may be reception should find out more information before giving the appointment.

It's easy to get appointments. The surgery is clean and staff are always friendly and you always get appointments when you need one. Generally it works very well as a practice and you're able to see the same doctor when needed. I do like receiving the text reminders for appointments.

Staff are always polite and do what they can to get you an appointment. Because I tend to need more urgent appointments rather than pre bookable ones it can mean that you don't get to see the same doctor very often. It would be good if the surgery could let patients know how to access our of hours services and where they are available.

Can usually get a same day appointment and you normally get to see the same doctor who is very good. They are especially good at getting appointments for my child.