Mendlesham Medical Group - Mendlesham Health Centre
Feedback Rating
Based on 248 reviews
Reviews (248)
Long queues for dispensary
June 28, 2022
It's good in lots of aspects especially when you see someone in person but there are often long queues for the dispensary. May be on prescriptions patients could be encouraged to only come to the surgery when medications are ready to collect as this would reduce the queue.
Good call backs
June 28, 2022
The call backs form GPs work well but I do feel that if you ask for an actual appointment with a doctor they should be more freely available. Having said that when I've asked I have been given one.
Medication not available
June 28, 2022
There seems to be a lack of some medications here which has meant having to travel around to different pharmacies for specific items. I also at times have had issues when my notes are not read and being prescribed non dissolvable medication/ tablets. I need to be able to take them in liquid form. I now tend to put a note on my prescription as a reminder. The staff are very good if a mistake does occur and they sort it out quickly. Care with our current GP has been brilliant, very caring, friendly and supportive.
Ran out of medication
June 28, 2022
I ran out of medication but the dispensary staff are now sending the prescription to an alternative pharmacy so I can collect there due to the difficulties they have faced getting the medications in. I've had a UTI for 6 weeks now and just keep being put on the same antibiotics which are not working. The staff in the dispensary have suggested talking to my GP about it.
Things have settled down a bit
June 28, 2022
I've asked for a face to face appointment this morning and have been given one with the doctor so it feels like things have settled down a bit. I'm happy to see any of the GPs which possibly helps. The new waiting room layout is a little awkward as it feels like you are facing the wrong way as you are facing away from the clinician who is calling you and you have to keep looking over your shoulder to check they're not calling you. The doctors and nurses are all very good and the member of staff in the dispensary is always great, always remains calm.
Accommodating GPs
June 28, 2022
I don't use the surgery much but when I do the GPs are accommodating and the appointment system works well. I'm a fan of econsult and the call backs as they work really well and prevent having to come to the surgery unnecessarily. If you do need an appointment on the day having to call at either 8am or 12 can be difficult with work and if there are no appointments at 8 you have to then go through the whole process again at 12. The staff are lovely and polite and they've helped to address and deal with phone problems I've been having which has made it difficult to make and receive calls, but they've been very accommodating.
Staff are lovely
June 28, 2022
Staff are lovely and overall I'm happy with the service provided. It's good that face to face appointments with doctors are easier to get as in the past it was more difficult to get to see them although on most occasions I've had an appointment the following day so it does work well. I order my medication online which works well but for appointments I prefer to call as it's easy to do.
Staff sort issues out
June 28, 2022
There's been a lot of confusion regarding my appointment this morning but eventually its all been sorted out and I've seen a GP. Having telephone and face to face appointments can be confusing and it's not the first time that the type of appointment has been mixed up. The staff though are excellent and so friendly and helpful and do all they can to sort any issues out.
Good mental health support
June 28, 2022
Fridays seem very busy at the moment especially for the dispensary. We're very lucky to have such a good surgery where if you need to be seen by a GP you are. They will always squeeze you in, they are very accommodating. They offer good mental health support from the doctor, very proactive and a brilliant GP offering a very holistic approach. I was very impressed by one of the new GPs too.
Busy at the moment
June 28, 2022
A really good surgery but you can tell they are busy at the moment. I've had no issues with my medications and you get very good care. It has been more challenging to get a face to face appointment with a doctor but the nurse practitioners are outstanding when you see them.
