Mendlesham Medical Group - Mendlesham Health Centre
Feedback Rating
Based on 248 reviews
Reviews (248)
Managed Prescriptions never on time
December 19, 2022
I have managed prescriptions set up for Both Myself and Husband.
My Husband suffers severe withdrawal side effects if he misses one of his medications. Every single Month I ring on the Friday before they are due on the Monday where I am assured they will be ready. I ring again on The Monday morning to double check and am again assured they will be ready and I will get a text.
It never happens. I will have to keep calling and repeatedly tell them the importance of them being ready until usually around 3 or 4 days late I get them.
Meanwhile I have to deal with the severe side effects that My Husband goes through until they are ready.
Every single Month.
My Husband suffers severe withdrawal side effects if he misses one of his medications. Every single Month I ring on the Friday before they are due on the Monday where I am assured they will be ready. I ring again on The Monday morning to double check and am again assured they will be ready and I will get a text.
It never happens. I will have to keep calling and repeatedly tell them the importance of them being ready until usually around 3 or 4 days late I get them.
Meanwhile I have to deal with the severe side effects that My Husband goes through until they are ready.
Every single Month.
Drawn out process
December 8, 2022
The system in place to get appointments is now much more drawn out. It was such a great surgery, it's just that its more difficult to access now. The care though is very good. I don't like that ear syringing is not available anymore through the NHS.
More difficult now
December 8, 2022
It is now more difficult to get an appointment as you have to speak to a doctor first before being given a face to face appointment. The care provided by the doctors and nurses is good but I don't like or understand the need to tell reception why I need an appointment.
Easy to get appointments
October 7, 2022
I only use the surgery every now and then but I've been invited in for my jabs on time and have found getting an appointment when I've needed it fine.
Doing a good job
October 7, 2022
I don't need to visit the surgery much as mainly pick up my medications but, when I do, I'm very happy with the care provided.
Improved and more settled
October 7, 2022
I'm finding the surgery overall has improved and it is more settled now. The dispensary staff are really great and very helpful and they are quick to get medication in. I like the text message that is sent to tell you when medication is ready to pick up as it save coming to the surgery unnecessarily. I've had one occassion where I felt the doctor was quite rude but overall it's a good surgery.
Not easy
October 7, 2022
Medication is available with in quicker times now and I really like the text message that is sent when they are ready to pick up. Have in the past had contact with the link worker but not had any for a long time now. My son has mental health difficulties but he won't chase or seek help and I can't because he's an adult.
Like queue system on the phone
October 7, 2022
I like that you are told where in the queue you are when calling the surgery, the phones are busy but this helps and you ultimately get the help you need. I find the staff really good and I'm happy to see any of them and after a difficult period the dispensary is back to normal which is great.
20mins on the phone
October 7, 2022
I spent 20 minutes on the phone when I called Bacton but it said I was first in the queue which didn't seem right. I had an online medication reveiw which was fine. The only problem was that I didn't have a blood pressure machine or scales at home so I've had to come in anyway to have those measured. The staff are nice and polite and are helpful when trying to arrange appointments. I've also not had any problems getting to see a doctor when I've needed to.
Queue on the phones
October 7, 2022
There can be a queue on the phone and I've got down to 1 but it then just rings and rings which is concerning as it feels you may have been sent down a wrong route. Once through to reception appointments are fine to get and I like that staff will go through issues with you, covering all aspects. The check in screens are great to have but I don't really feel the covid screens around reception and the dispensary are needed any more as it does mean you have to speak more loudly and telling the whole waiting area your personal information.
