Mendlesham Medical Group - Mendlesham Health Centre
Feedback Rating
Based on 248 reviews
Reviews (248)
Wonderful surgery
August 29, 2023
A friendly service which is good and appointments are available whenever needed. Appointments are arranged by the care navigators who are lovely and helpful and they book them straight away with the doctor.
Happy
August 29, 2023
Happy with the surgery as able to get appointments when needed and staff are always great.
Very helpful staff
August 29, 2023
The doctor I've just seen was lovely with my mum, very caring and explained everything very well and it made a huge difference. The staff are very helpful with all issues but there can be queues when waiting the dispensary team as they are so busy. It would've been better if the serving window had been bigger so more than one person at a time could be helped. ?The seating in the redsigned waiting area feels wrong as you have your back to the door where staff call you from. It feels like the seating needs to face the other way.
Easier than it used to be
August 29, 2023
Getting an appointment now takes more time due to the process in place but getting a face to face appointment does feel easier than it used to be. I have had problems with my prescriptions being innaccurate or medications not being available even which makes it frustrating when trying to get regular prescriptions.
Excellent referral
August 23, 2023
My husband went to the practice February 2022 with feeling tired and a general unwellness, the doctor did some tests which also included a PSA test for prostate, it came back as being a little higher than normal and so he decided to send him for a scan whicb found that he had agressive prostate cancer and within a very short space of time was referred to Addenbrokes and was having an operation to have the prostate removed. If the GP had been less astute it could have been a very different story for him. So I am very thankful to Mendlesham surgery.
Difficult to see own GP
June 12, 2023
It is difficult to see your own GP and it does mean you have to go over your history each time you see someone different. I've had limited support from the Link Worker based at the surgery, 1 appointment and then nothing happened.
Great surgery
June 2, 2023
A great surgery where you get seen really quickly at either of the surgery sites and I feel that the doctors have taken all of mums problems seriously and have acted quickly. They really are a wonderful surgery.
Works well
February 13, 2023
I've had quick appointments when I've called reception and when I needed my recent review I only had to wait a couple of days. It would've been better if it had been available at the Bacton surgery but it wasn't possible and it wasn't a big issue. I don't use the surgery much but when I do it works well.
Recently improved
February 13, 2023
I've noticed a big improvement recently with the dispensary. They are very coordinated with the doctor to ensure everything is correct. I have a very good doctor, really on the ball.
Appointment availability an issue
February 13, 2023
Capacity for appointments is limited at times and I wish that doctors especially would be more careful with what they tell you to do. In appointments they will often say I need to see you next week but when try to book its not possible for some reason. It's frustrating but also makes it look like the reception staff aren't allowing you to do what the doctor wants when it isn't their fault. I was recently asked by dispensary to pick one item of medication up from the Mendlesham surgery and another from the Bacton surgery which was frustrating. Luckily I drive so apart from the time and cost I could at least do it, other people may not be in the same position.
