Mendlesham Medical Group - Mendlesham Health Centre
Feedback Rating
Based on 248 reviews
Reviews (248)
No problems
October 7, 2022
Online econsult results in the support that is needed and it's straight forward to use. I'm happy to see any of the GPs but if it is an ongoing issue I do try to see the same one. Staff are good at explaining things and I'm happy with the surgery. There are times when medications aren't available at the dispensary and I had to take the prescription to a different pharmacy. For me thats not much of a problem but for those who don't drive or don't have internet access to be able to call all the different pharmacies to track down the medication you are looking for it would be very difficult. It would be good for those who really can't access information if the surgery tracked the medication down for them.
Do prefer the old system
October 7, 2022
I need to get used to the new way things are working but it's been ok to get appointments and I can see the same GP most of the time too which I do like. I find econsult a bit mixed, its more drawn out but to be fair it does work to get you the help you need in most situations.
Different to what it used to be
October 6, 2022
Doing a good job but its different to what it used to be like. Its always easy to see a nurse. I've called 5 times and spoken to a doctor but the initial thoughts are being backed up by the blood test so the issues are still ongoing. Staff are generally good, have had one occasion where the consultation was incredibly short and abrupt so I do try to avoid that person now but overall reasonablly happy.
All good
October 6, 2022
No issues getting appointments. I do mainly see the nurses for my diabetes and they give very good explanations and information. The treatment and care is good and staff have alsways treated me well.
Econsult drawn out process
October 6, 2022
Have had trouble getting a child seen and have found econsult a bit of a drawn out process and get told to go to A&E so I've had to change answers. At times it can also feel like they just want to push you off to a different service rather than just see you. I had an accident, its not healing but have been told to self refer to physio but I haven't seen a doctor since 5 weeks after the accident and the initial problem and it is now months later. I feel they don't even know whether physio will address the issue or not.
Nursing staff are excellent
July 26, 2022
Nursing staff at the practice are excellent and I prefer to see them if possible as I feel they have more time for you and see you more holistically.
Problematic during Covid but now much better
July 7, 2022
Reception always helpful. Now able to get proper appointments. Excellent treatment and advice from both doctors and nurses.
Medication not available
June 28, 2022
The care provided by the surgery is very good and they've seen me really quickly when needed but medication is not always available. I've put requests in early but I've still had to come back multiple times to get get medication as may be only half of what is needed has been supplied. I don't have a mobile phone so can't get text messages sent which means lots of visits to the surgery.
Delays with dispensary
June 28, 2022
The dispensary is currently slower than normal and medication is not always available when picking prescriptions up. They have been noticeably busy recently which has had an impact. It has been explained to me that the team have had members off sick recently and this has caused problems.
Recent delays with medication
June 28, 2022
Delays have meant that I nearly ran out of my medication but staff have been helpful and I've now got my medication ok, just a bit more of a wait. The care provided by the clinical staff is always good and I've had no problems getting appointments when I've needed them.
