Mendlesham Medical Group - Mendlesham Health Centre
Feedback Rating
Based on 248 reviews
Reviews (248)
Good surgery
February 13, 2023
A good surgery with lovely staff but I wish that they would let you know before picking up medication if items are missing as you could then request a separate prescription be ready so you can collect it from a different pharmacy rather than making multiple visits.
Mainly phone calls
February 13, 2023
Staff are lovely but most contact is by phone calls now. It's a good surgery but it is more difficult than it used to be. When sending photos via econsult it is unclear if they have been received.
Blood test in a week
February 13, 2023
Recently appointments have been easier but I have struggled and I do not like being asked why I need an appointment by reception staff. I recently was told by one member of staff when I called that I needed to finish the course of antibiotics I was on before having another appointment even though my symptoms were worsening which I did not feel was appropriate. Medication is a problem to get at times as not all items are available. My husband needs specific medication for each eye but the swap for a cheaper option and also do not follow the advice of his consultant which is that he should have separate bottles for each eye rather than just the one.
Blood test in a week
February 13, 2023
When I called to arrange a blood test I was given an appointment in a weeks time which was good but I do find getting a face to face appointment with a doctor more difficult. I've been able to speak to them on the phone but when I've asked to be seen it has been seen as unnecessary. For one issue recently I had to wait 2 weeks for a telephone appointment. Once with or seen by staff they are all very good, it's just being able to get an appointment.
Very good
February 13, 2023
Very easy to get appointments and much easier than I expected. The nurses are fantastic and I can call or message the doctor if I am at all concerned. Having the dispensary means the dressing I've needed are available. I have had some issues getting medication when it's not been available but then I just take the prescription to Tesco and they have it. Staff are friendly and knowledgeable, I trust them and they give confidence. The HCA is very good and I like that the dispensary staff know their patients well and by name. The acoustics in the waiting room mean that it is difficult to hear staff calling the next patient.
Good staff
February 13, 2023
The waiting area is very cold but appointment wise its good to get them. Todays appointment was pre booked with the nurse on monday so I've only had to wait 2 days. Staff are good and explain things really well. It would be nice to have more continuity but not essential. I've had no issues getting medications now but in covid it was more difficult. It would be nice if someoe could always be on reception so they can deal with people coming in.
Good staff
February 13, 2023
It is busy, I called last week and asked for a phone call with a GP but was told there were none available but was given an appointment with a nurse practitioner today. I would've liked one sooner if at all possible. The staff are really good it's just the access to appointments that is a bit of an issue.
Good surgery
February 13, 2023
Its good at the moment. Appointments are available when needed, may be not really quickly at time but in a reasonable time frame. The dispensary has settled down now and it is easier to get medications. I do like seeing my GP as she knows me but I'm happy to see any of the staff as they are all good.
Very attentive
February 13, 2023
I was told there were no appointments available but when I explained the issue I was given an appointment for Friday. Whenever I need an appointment for my baby its always fine, no question. I called late yesterday evening and was given an appointment. Staff are very attentive when they see you even if they are running behind and the care is good. I've had occasions when the dispensary hasn't been able to get medication in but they've always given me a prescription to take somewhere else.
Better than was
February 13, 2023
I booked yesterday by phone after speaking to reception. I spoke to reception and explained why I needed an appointment and they arranged for me to be seen today. I'm not worried who I see as they are all good. The dispensary has improved completely and there are now no delays and nothing at the surgery needs to improve.
