Mendlesham Medical Group - Mendlesham Health Centre
Feedback Rating
Based on 248 reviews
Reviews (248)
Call backs are quick
February 18, 2022
I called the surgery and received a call back quickly by the doctor and was then invited in to the surgery to see them so I'm very happy with how its all working at the moment. I find the GP very professional and my medication is available when needed.
Triage works well
February 18, 2022
The surgery is good. The triage system works well and the call backs happen quickly. I've always been offered a face to face appointment when one has been needed and the care and advice has been very good.
Spend time with you
February 18, 2022
I have a long term condition and the doctors have always been happy work with me to manage my condition and will always listen to me when I have an issue. It's a great practice with kind helpful staff who provide very person centred care. I like the text message system that lets you know when your medication is ready to be picked up. I have noticed that some medication has been difficult to get and I had to go to other pharmacies to get it in time.
A good surgery
February 18, 2022
Generally it's a good surgery. Last summer i did struggle to get to talk to someone but since then I've not needed to be seen. There have been delays getting my medication at times and I've actually run out before they've been available but this could be due to delivery issues outside of the control of the surgery.
Treatment and care good
February 18, 2022
I haven't needed an appointment recently but I've spoken to a doctor and the issues have been sorted out. I need to get used to how things have changed as I'm used to calling up and asking to see a specific doctor and this has all changed now. The treatment and care received from staff is always good.
Seems easier more recently
February 18, 2022
It seems to have eased a bit more recently and appointments are easier to get. The last blood test appointment was fine to get but I do feel that covid has had an impact. Getting through on the phone was difficult at times but this has improved too.
Care is good
February 18, 2022
Reception can be a little slow at times but the care is good. I've seen most of the doctors and I've been happy with everything.
Working well
February 18, 2022
It's all working well but depending on who you want to see it can be a bit more difficult. I've been happy with the care and treatment provided by the surgery and as I don't use them much it all works well.
Starting to see a return to normal
February 17, 2022
I'm happy with the care and treatment provided by the surgery. I've only once not been able to get a face to face appointment when I thought I needed one. It does appear that things are starting to return to normal.
Triage works well
February 17, 2022
I find that the triage system when you talk to a GP works well, it's possibly not quite as good as seeing someone in person. I was told after the appointment that the GP would call in a couple of weeks but this didn't happen so I called the surgery
