Rosedale Surgery

This surgery is always running late. It is 30 minutes today. If you are given an appointment you expect to be seen within a reasonable amount of time of that appointment. If you operate a 'drop-in' waiting is fine, as there is no expectation. Maybe they should consider this.

Appointment system means that waiting to see same GP for an ongoing medical condition can take up to 4 weeks. I find this far too long and feel the surgery needs to think about how it can be better.

Doctors at this surgery thinks its acceptable for the receptionist to give me my blood results over the phone change my medication and talk about my medical conditions is ok! even though I explained changing my medication at this time would leave me in pain! not offering me a phone call from the doctor till 17th of Jan or face to face till the 27th Jan, I find this totally unacceptable and rather disappointing that this could happen!

Have visited this Surgery over the last few years and have always felt I have received good treatment from the Doctors and staff.
Whenever I have felt I needed to see a doctor quickly the receptionist have arranged an appointment or a telephone call with a GP.
I would like to also mention the lady in the prescription office she is excellent at sorting out any problems one might have with tablets.
We are lucky to have such a wonderful practice with good caring staff in this very difficult time for the NHS.

I just find it very difficult to get appointments. When I really need to see a GP it just does not happen. I get to see a nurse sometimes, but never a GP.

I'm a lorry driver working away all week. Phoned about holiday vaccinations. Nurse can't b bothered call back it's been 4 days. Absolute patient disgrace.

I have recently had problems with high BP and palpitations. On trying to see the Dr, every time I phone or call in for an appointment I am told its around three weeks to see someone. If I push for a quicker appointment I am booked to see a nurse. Although they are very competent and check my problems they then say I have to see a Dr which means rebooking again! The only alternative is to ring for an "emergency appointment" on the day. This is a ludicrous situation as although I wouldn't class my problem as an emergency, I would like to have this attended to within a couple of days.
A further example on this system has been my recent palpitations. I had a 24 hour ecg at the hospital on 10th/11th September. Was told the results would be back at the surgery within a couple of weeks. I rang in two weeks to be told the results were back and normal. As I was still having the problem I asked to see a GP in the next few days. Was told next available appointment was three weeks ahead. No other option but to ring the next day and got emergency appointment. Saw GP who said that my results were not even back! After several more enquiries I was told my results are now back and they would contact me when the Dr had looked at them. I receive a voice mail to say ring the surgery. I return the call to say the ecg was normal but if still having palpitations I could book a ring back appointment. I said I was still having them so the receptionist booked the next appointment for a Dr to ring me. This is 5th November (more than two weeks from today). All this waiting increases my palpitations!

I have visited several times over the past 3 years and have been seen by 3 doctors (when mine was away for some reason). All have listened and considered carefully before recommending treatment which I believe has been the best for me. I go away feeling cared for and properly advised. The surgery is professionally and positive and seems to be constantly monitored serve patients needs and comfort. There is plenty of parking, a pharmacy is on site and the surgery close to shops, including a supermarket. We are very lucky to have such a good surgery in town, with good regular doctors and excellent administration.

Well whilst asked to sit in the corridor whilst my prescription is printed. I heard two members of staff slagging the Doctors and the surgery off. Using swear words.

My appointment was cancelled but when I arrived there, the receptionist said I didn't have an appointment.
It seemed that the ear syringe was not working so the appointment was cancelled. I asked if they could refer me to another surgery but they would not.