Rosedale Surgery
Feedback Rating
Based on 135 reviews
Reviews (135)
Extremely poor
March 20, 2025
No response for a routine triaged form for over five weeks.
Never have any availability, truly poor service.
Never have any availability, truly poor service.
Great
December 11, 2024
I use the email system and then receive a call and I'm seen the same day if needed. I've contacted the surgery three times recently and for on the day you get sent to Kirkly Mill but for appointments in advance go to Rosedale. It's good to receive the confirmation text messages, they work well.
Busy phones
November 5, 2024
The phones are busy but there are a variety of ways to contact the surgery including email and online and they offer phone, online or face to face advice or appointments so for me it works well. I have had some difficulties attending clinics especially when appointments for things like cervical screening are during the day and I have the children then, although I have heard there are later evening appointments available now. I've also had occasions when I'm not sure whether my notes have been read before an appointment. I do now choose to go to the sexual health clinic for contraception removal/ replacement as to get an appointment at the surgery takes a long time and in the past has been cancelled and delayed.
A good surgery
October 24, 2024
I do feel that this is a good surgery, they are thorough in their work and the staff are nice. I do wish that the consistency of the same doctor could be better though.
Quick to be seen, doctor was very kind
November 30, 2023
My daughter has been unwell for a number of weeks and we have always been given a same day appt. All staff are extremely polite and the health professionals we have seen in multiple appts have been very compassionate and helped, giving me lots of reassurance. I just wanted to say thank you to Rosedale Surgery/ Kirkley Mill because they have gone above and beyond for us.
Prompt and efficient
September 6, 2023
Booking an appointment online was straight forward and I received a phone call and subsequent appointment with a practitioner within 30 mins of submitting the form. When attending the surgery, the practitioner was on time, polite and empathetic of my situation, prescribing an appropriate course of action. All in all a very prompt and efficient service.
Seen swiftly, treatment rapidly implemented
August 31, 2023
nurse practitioner, knowledgeable, cheerful and supportive. Immediate feeling of trust.
General, feeling of Rosedale Surgery is professional, supportive, helpful, and cheerful.
General, feeling of Rosedale Surgery is professional, supportive, helpful, and cheerful.
Everyone lovely
May 3, 2023
Everyone here is really lovely, from reception to any medical staff you may see.
I am not keen on the smear test though as it is always so painful and I know it should not be. It makes me feel like I do not want to come for it anymore, and now I am older I will discuss it with them.
I am not keen on the smear test though as it is always so painful and I know it should not be. It makes me feel like I do not want to come for it anymore, and now I am older I will discuss it with them.
Cannot fault them
May 3, 2023
I cannot fault them as they saw me after a fall I had. I had my Blood pressure done, which was concerning. I got home and they called me back to see a 'health care professional'. Not sure what that actually means. I was asked to come in again and saw them. Everything they explained could have been done over the telephone as they then ordered a Blood test which is why I am back again today. This is 3 appointments in a very short time. I cannot fault how thorough they are, but felt all of this could have been assessed at the first appointment if I had seen the right person.
Change in meds with no assessment
May 3, 2023
This is an excellent surgery usually, although very difficult to see a GP.
With ongoing respiratory issues I have ended up calling the ambulance as the sudden change in my medication did not 'hit the spot'. I was given blue inhalers instead of ventolin). There was no assessment for this change and it was not working.
They have reversed it now and I am back on the ventolin.
With ongoing respiratory issues I have ended up calling the ambulance as the sudden change in my medication did not 'hit the spot'. I was given blue inhalers instead of ventolin). There was no assessment for this change and it was not working.
They have reversed it now and I am back on the ventolin.
