Rosedale Surgery
Feedback Rating
Based on 135 reviews
Reviews (135)
Good team here
April 3, 2019
Good team here
Helpful and efficient
April 1, 2019
Always friendly helpful and attentive. Easy to get appointments and repeat prescriptions.
Reception staff, untrained, obstructive
March 27, 2019
Unable to obtain appointment to see nurse until registered, so I registered, then told unable to make appointment as will not be on their system for five days!!!!!!
Excellent service
March 8, 2019
This is an excellent service. Moved here from Alexander Road when moved and within a day of registering I was in hospital, but surgery had all my information. Had the paramedic out from the surgery who was excellent and 5 days later my own GP rang me to see how I was. I got my stoma related prescriptions dealt with in timely manner and delivered quickly by the company supplier Coloplast. So pleased I moved as things were much more difficult at Alexander Road.
Difficult to see own GP
March 7, 2019
In comparison to friends and relatives who are at other surgeries in Lowestoft I feel I am quite lucky at this surgery. The only thing I wish could happen, is that I see my own GP when I need the continuity.
Takes ages to get appointment
March 7, 2019
You have to wait ages to get an appointment, as of course there are many people trying to ring at the same time in the morning. But that is the time you are told to call. I did eventually after 4 days of trying, get through after being in the queue for a good 20 minutes. Then when I am here currently, they are 30 minutes behind time. It is just a frustrating process.
Cannot go to Crestview
March 7, 2019
Sometimes I am asked to go to Crestview with the children and this for me is near on impossible, just depends if I can get a lift with relative. So availability of appointments at my local surgery is the issue.
Need more flexability
March 7, 2019
You need more flexibility than just 'on the day' only as an option, it is ridiculous. Had GP say to me to tell reception that I need a follow up in 7 days and to book it with them. Reception then said I had to call on that day. It is clear that the 'Left hand does not know what the right hand is doing'.
Mainly good service
March 7, 2019
Apart from running a bit late the surgery, I find overall, good. Can get appointment when need one, which for me is mainly what you need out of your surgery. It is a free service under pressure, so feel people need to be more realistic about what they get from it.
Polite, efficient and caring
March 1, 2019
Both my wife and I have been ill recently. The receptionists were very pleasant and caring. We always got appointments on the same day, and on two occasions within an hour. The doctors were very helpful and nothing was too much trouble
