Rosedale Surgery Feedback Centre 2020

Very good experience

February 13, 2021

It was very friendly and efficient

Irene Greenwood

Very good experience

February 12, 2021

It was very friendly and efficient

Irene Greenwood

Very helpful and understanding

January 29, 2021

Some people in the medical profession do not seem to listen to what you are saying, but both Dr the pharmacist have listened to what I have to say and have been most understanding and endeavoured to help with our problems.

Pete Dawson

fantastic receptionists helpful at all times

January 27, 2021

EACH TIME i CALLED THE RECEPTIONIST WAS HELPFUL KIND AND ALWAYS GAVE ME THE IMPRESSION THAT SHE CARED. MEDICAL STAFF EQUALLY GOOD WHEN SEEN.

jillthompson17@aol.com

Quick response and good advice

January 27, 2021

I requested support via the online form, this was answered very quickly. The nurse practitioner was very helpful and gave sound advice, which she followed up by calling me back. Very supportive throughout.

Anonymous

Registering for online services complicated

November 23, 2020

I have tries previously to register for Rosedale Surgery Carlton Colville online services but failed. I now see you can upload proof of identity I.e. A driving license which is great but once you have submitted all your details the system tells you to present identification to the surgery to obtain a code? This is daft, bureaucratic in the extreme and unnecessary, how for goodness sake are OAP's supposed to deal with a system such as this? Also the website is cluttered complicated and not easy to navigate.

George Redpath

Reply from Rosedale Surgery

Dear Sir/Madam,

Thank you for your feedback - I have just checked the registration system, you do not have to upload documents, please just submit and the practice will telephone you. At present due to the COVID situation the member of staff will ask a few questions to verify your identity - apologies that it is not clear on the website that you do not have to upload documents - I will feedback to the website providers so our process improves.

Contact

October 13, 2020

In attempting to contact the surgery on behalf of an elderly friend, I am frustrated by the fact, apparently you do not answer your phone. My friend has no landline or internet access, consequently he asks me to make contact with his requests ( generally wanting a phone call from his doctor.) This simple task is complicated by the fact I am not him , the start page is artfully concealed and is not easy to find , it doesn't remember who I am so we have to go through the same rigmarole as to whether or not I have Covid symptoms ( I am still not him remember ! ) Once I am through with the iform I get a response which I need to submit his dob ( which I don't know, so I made up the first time I did this) I know he (via me ) requests frequent contact, but this is a symptom of his malaise. It is almost as,though, in some perverse way you have made it impossible to contact you - that can't be right , can it ?

Roger Goulder

Reply from Rosedale Surgery

Dear Mr Goulder,

Apologies for not responding earlier. Since your feedback the telephone system has been updated and allows us to monitor and staff for periods of high volumes of calls. I hope that you have recently found the system improved. If a patient does not have internet access or is not happy to use the internet the receptionists will complete the form for him. It is a relatively new system and we did experience some initial problems which we hope we have now resolved. Thank you for your feedback

Absolutely disgraceful

September 23, 2020

New patient trying to get repeat prescription firstly sent it to old chemist now can’t get through on phone to sort it so I will have to go out to chemist

Gillian Evans

Friendly & helpful most of the time

July 12, 2020

They call back when they say they will in good time & the ladies on the front desk are pleasant

Susan herrington

Understanding

April 15, 2020

I am delighted to recommend the doctors and staff of this surgery. They are calm, welcoming, understanding and caring.

Anonymous

Rosedale Surgery