Rosedale Surgery

Now 3 appointments on due to issue at the first one.
I booked bloods and a 'procedure' but at the first appointment they had not got me on the system and they tried to fit me in for the 'procedure', but I was sure I needed bloods first and as they could not do that, they made appointment for the next day could only do the bloods and so back again today for the 'procedure.'
The communication to coordinate this was clearly an issue and has meant 3 days on the trot needing to take time off work.
I prefer to use online system, but it keeps getting shut down.

Once I get through on the telephone I tend to get appointment in a couple of days. My main problem, due to hearing loss is hearing them properly on the phone and at the appointment. Once my hearing gets worse, I do not know how they will engage with me, writing everything down, seems silly though. I struggle now with things enough.

Recently attended for joint flu/Covid booster injections.

The booking process was online. We were contacted with appointments less than a half hour after enquiring.

We were in the surgery for less than 10 minutes. A very efficient process. All staff were really friendly.

Both injections were well done. I hate needles. The nurse was brilliant. I didn't feel it, although arms were mildly stiff later.

This appointment, like all others I've had, was very well run by professional staff.

Very impressed.

Thank you.

I'm really impressed with the service you have provided for my father. My sister and I have been doing our best to look after him. Everyone at the surgery has been very helpful and my father has been seen promptly on the day if needed and any queries I have sent in has been answered. Thank you so much for being a great practice.

I would advise patients not to rely on this practice's use of telephone consultations, that is unless you have nothing better to do than wait by the phone all day. Some of us have to work and fit appointments around it but as far as this practice is concerned, that's not an option. In my case the GP never did call in the morning as promised and by the time he/she did I was at work and couldn't take call - as they knew ahead of time. It means not being able to renew my prescription and having to wait until another appointment's available at least a few weeks away. Of course they're busy and need to prioritise urgent cases but if they can't call in the booked time slot then at least have the courtesy to send a text message or email or a quick call from the admin team to say they're running late and give us options to either rebook or wait instead of being kept in suspense all day. We are human beings, not numbers!

I have never had a bad experience from anyone in this practice

I would like to recommend to all patients that they use the website method of asking for help/appointments. It takes all the stress out of trying to get through by phone. You can take time to explain your symptoms and requirements without blocking up the surgery phone lines. The dr can then see at a glance what help you need. Since we have been doing this, we have had quick response and always accessed the help we need.
The whole medical system is under great pressure atm. I recommend to anyone to use the website to get the help you need and help make their job easier in these hard times. Thank you to all at Rosedale Surgery.

I have been sent to Kirkley Mill today by Rosedale as I missed my last blood test appointment. They got me in quicker than they would have had I only been able to go to Rosedale or the hospital.

I cannot fault the surgery. I called a few days ago and they gave me this appointment today. They also called me recently for my Covid booster which was really good and I am having it next week. Very efficient.

I have had mixed experience throughout this year. Early part of the year I ended up after a couple of calls seeing Nurse Practitioner who said she'd get the GP in as they were needed, but she returned without one and I was then left worrying. Turned into wrong diagnosis and medication that 3 months later the GP changed when I finally did get to see one. But positively I found a lump and immediately I was referred for mammogram and turned out to be a cyst but that was all very efficient. Today my appointment with GP is through Footfall that was made 2 weeks ago. This time I am pleased that the 'system' worked as gave me what I thought I needed.