Rosedale Surgery
Feedback Rating
Based on 135 reviews
Reviews (135)
Very efficient using FootFall on-line system
November 4, 2021
I used FootFall this morning and they rang me within an hour to see me. Really easy to use and very efficient. Seeing the GP today after that.
No follow up
November 4, 2021
Had some blood tests and been told they are ok by reception. I asked if I could have a copy of them and was told I have to write a request for them and can take up to 28 days. If seeing the GP they just print them off there and then, so I find it a bit ridiculous. Also, where is the follow up? What next after these being ok as there is still something wrong???
FootFall on-line system is easy to use
November 4, 2021
Really good service. I use FootFall and find it easy and they are very responsive. I work in the NHS so know what we are all up against and so fully appreciate all they do here.
Cannot fault it here
November 4, 2021
I had a phone call from the GP this morning about something separately and just here to have a dressing done. I find they are very thorough and I cannot fault it here.
Very good surgery
November 4, 2021
The surgery is very good. Have had good continued support for me and my family as we go though cancer treatment at Norfolk and Norwich. I put a online form in this morning and we were given an appointment straight away. System works brilliant. My only issue can be our prescriptions.
Duty of care neglected
September 7, 2021
I’ve been trying for months to get a face to face appointment to address my severe pain and anxiety issues this practice has failed to address my problem with an injured knee correctly I’ve been told things that just are not fact I was told I’d been referred by a physiotherapist when I’ve never actually seen one this is just one example my anxiety levels are increasingly high with huge panic attacks but I STILL can not get a face to face appoinment
Too easy for the practice to refuse treatment
August 2, 2021
I am finding Rosedale surgery stand offish and impersonal. I am being regarded as a number not a person in need of treatment and the correct medications. And if trying to ring up I will be 6 foot under before I got through.
Great before using the current system
July 27, 2021
It has always been easy to book appointments and message the GP prior to the new NHS app and Airmid. The website is confusing and difficult to navigated and you can’t book appointments to suit your diary, GP’s don’t get back to you, waiting times for urgent things are long, and repeats takes longer than usual too. Receptionist said also are not particularly friendly. If I wasn’t so happy with my particular GP at the practice I would have left.
Poor service going around in circles
July 8, 2021
Trying to book an appointment is a nightmare. The practice fills out a form for you over the phone. You send photos in to be triaged and you do not hear anything for days. I sent an email just to be told did I fill in a form online. Why is this process so hard for people just to see a GP? I understand Covid etc but this is not an excuse for poor service. Please sort out your booking system for a GP!!
It is crazy one cannot get through by phone
April 26, 2021
You phone and are put in a queue with 17 or more others and then wait up to an hour before you get somebody to answer the phone. It is not very good service.
