Rosedale Surgery Feedback Centre 2020

5 appointments later

December 11, 2019

I had 5 GP appointments and a trip to A&E before they got to the issue I had.
One GP was awful stating he does not need to examine and does not know why I am here. They just kept changing the medication.
I’ve now finally been referred for surgery as the 5th time I saw a GP here who really listened and had a student doctor in with her, so was likely to be trying to show vigilance. So this was much better.
I do not use the online system as I don’t use computer’s and they therefore talk me through things.
This whole experience wasted so much resource 5 appointments, 4 hours in A & E. 4 prescriptions. Thorough first time please.

Anonymous

Easy to get appointment, long wait on the day

November 20, 2019

Was easy to get an appointment, but waiting time way too long . Waited over an hour beyond my 10am appointment.
Very clean.

Anonymous

Reply from Rosedale Surgery

Thank you for your feedback, we apologise for the waiting time on this occasion. We share all feedback within our clinical meetings.
Kind Regards

Rosedale Surgery

Waiting times getting longer

November 20, 2019

On previous visits explanation has been poor. Waiting times seem to have got longer. I recognise pressures but appointment times should be kept to as best as possible. Would be good to be told why if 10-15mins behind.

Anonymous

Reply from Rosedale Surgery

Thank you for your feedback, we have recently seen new reception staff and we are working to ensure all staff have adequate training and skills to meet the needs of our patients. We will use this feedback as an example in our future clinical meetings to ensure we work harder to share with patients if a delay is present.
Kind Regards
Rosedale Surgery

Seeing my own GP, long wait for appointment

November 20, 2019

Booked this appointment three and a half weeks ago, and it is 30mins behind. Was quite confusing as I received 2 texts with different times on as my reminder for it. I am seeing the GP of my choice, which is probably why it took much longer to get the appointment.

Anonymous

Reply from Rosedale Surgery

Thank you for your feedback, we appreciate the previous wait for GP appointments. We have addressed this with our current pilot of updating our website www.rosedalesurgery.co.uk which will allow patients to make appointments or request information, this information is then sent to your designated GP who will review and you will receive a response within 7 working days.
We hope you will find that our GP wait time will reduce over a period of time.
Kind Regards

Rosedale Surgery

Appalling waiting time of Lowestoft GP Centre

November 18, 2019

I have tried to call this place around 8:30 am till now 10:17 am, still their number engaged! It's very bad practice as this is the 4th time I have experienced this issue with Rosedale Surgery. Since this area doesn't have any walk-in centre also, I would imagine CQC need to evaluate all these matters before they do their next inspection and rate for the GP surgery!!!!

Anonymous

Receptionists not helpful

November 15, 2019

Receptionists not helpful!!

Anonymous

All staff extremely helpful

October 31, 2019

Each time I have been to the surgery always found it a good experience

Jean Smith

Reply from Rosedale Surgery

Thank you for your feedback, we appreciate you sharing your experience with us and this will be shared with the clinical team.

Kind Regards

Rosedale Surgery

Receptionists are poor

September 20, 2019

Ordered something my partner had before on repeat prescription and not done after a week had to go in and chase them up! District nurse changed my partners prescription took new item in to receptionists showed them they wrote down all details this was last 13/ 9/19 went in today NO PRESCRIPTION,NO RECORD OF ME BEING IN THERE!!! VERY POOR RECEPTIONISTS

Anthony Robinson

Reply from Rosedale Surgery

Many thanks Mr Anthony Robinson for your feedback, whilst we are saddened to hear that your experience in September was negative we plan to share this for learning within our clinical meetings. We have still experienced issues with our recent change over to SystmOne but we feel we are improving, we hope since you have found our service and staff helpful. If you do have any concerns please do contact us on 01502 505100.

Kind Regards

Rosedale Practice Management

I needed to see a GP for depressive symptoms

September 18, 2019

I was able to see a GP the same day & she was lovely. She listened to me & helped facilitate my recovery - despite the 10-minute consultation period each patient has - I felt very looked after. Thank-you

Anonymous

Reply from Rosedale Surgery

Many thanks for your feedback, apologies for the delay in responding. We use all feedback received in the previous month and review at our internal meetings to see if we can learn from the comments sharing the positives and negatives! We are delighted your experience was a positive one and all the team has been informed.
Kind Regards

Rosedale Surgery Practice Management

Unbelievably poor service

July 11, 2019

I live 3 hours away from the surgery and have been trying to arrange tests for my elderly mother- this has proved something that this practice is incapable or as I suspect not interested in arranging- despite waiting weeks for a call or indeed an email I have today been sarcastically advised to arrange the mental assessment and the blood tests myself - absolutely disgusting service

Kevin Perry

Reply from Rosedale Surgery

Thank you for leaving feedback, I can only apologise that your experience on this occasion has been a negative one. We have recently changed systems in the Practice and this has impacted on some aspects of our patient's experience, please could I ask you contact me directly 01502 505145 so that I can look into your mother's care and follow up requests for further testing. Many Thanks Rosedale Surgery Management.

Rosedale Surgery