Siam Surgery
Feedback Rating
Based on 402 reviews
Reviews (402)
Absolutely brilliant
February 4, 2022
I simply cannot fault Siam Surgery. I’ve been a patient with them since the year I was born. Receptionists are always lovely both face to face and on the telephone. They can go above and beyond to help you out. All of the doctors are brilliant, friendly and fair. I do not understand why people can be so awful to them! Thank you Siam Surgery.
Call backs have addressed issues
January 20, 2022
I'm not having any issues getting appointments when they are needed and I tend to call the surgery to book. The call backs I've had have all addressed the issues I've had and when needed I've been offered a face to face appointment which worked well too. Staff are always friendly and easy to talk to.
Has worked well
January 20, 2022
I'm a new patient and everything has gone very smoothly. I've been invited in for my diabetic check up and they've sorted out some medication issues I had before moving here. The flu jab session here was also very well run.
Reception staff are polite
January 20, 2022
Appointments are easy to get and you can either pop in or call to book them. Reception staff are always polite, kind and listen. All my diabetic checks have taken place as and when they should, the only problem I've had is with prescriptions since the change to the new system. I've had issues with items being wrong but this month it's all been fine.
Online appointment worked well
January 19, 2022
The phones are a bit busy some days but I've had an online appointment using the web cam and it worked really well and actually felt safer than visiting the surgery. I've also had call backs but have missed the last call when I didn't get to the phone in time and was told that I would need to call back to make a new appointment the next week. The call backs are okay but I do feel they are a bit brief and rushed through and you definitely don't feel I have a personal relationship with the GP. The covid vaccination process rolled out by the surgery has been done very well, can't fault it.
Nurses are great
January 18, 2022
I have no problems getting the appointments I need. I see the nurses who dress my legs regularly and they are really great. I find getting to the health centre difficult but understand that that's not something the surgery can do much about unfortunately.
Coping well
January 18, 2022
I've had telephone and face to face consultations and both have worked well for the circumstances. The surgery seem to be coping well all things considered. Most staff are good at explaining issues but it can slightly depend on who you see.
Never had a problem
January 18, 2022
I've had no issues at all getting appointments when I've needed them. When you call reception there's a bit of a wait on the phone but it's not too bad. The staff always do what is needed and they are great so I'm happy with everything and have never had a problem.
Staff explain things well
January 11, 2022
I've had no issues at all getting appointments. I tend to call for them and it all works well. The staff are good at explaining issues and the communication with West Suffolk Hospital's community midwives has been very good.
Face to face appointment available
January 10, 2022
I asked for a face to face appointment with a GP to discuss hospital test results and I had no problem getting the appointment. I see the practice nurse who monitors my blood pressure but getting to the health centre for appointments is not easy due to the lack of buses, I understand that's not in the control of the surgery though. It would be great to have the addition of a minor injury service at the centre.
