Siam Surgery
Feedback Rating
Based on 402 reviews
Reviews (402)
Nurses are amazing
October 12, 2022
Calling the surgery can entail a bit of a wait on the phone but getting pre booked appointments is no problem at all. The nurses are amazing and go above and beyond what you'd expect. They consider everything holisically so the support provided is great. Phone consultations with a GP were a little less good as it has meant that medication was prescribed with out being seen. I've then needed to have further contacts with the surgery when nothing has improved. There is limited continuity but I have requested to see someone specific but it does take more time to see them.
Very kind and helpful
October 12, 2022
Easy to access appointments. I've seen the doctor and then after the diagnosis I've been seeing the nurse. Weekly appointments with the nurse are booked by them so there are no problems getting seen.
Tried calling but phones were busy
October 12, 2022
I tried calling but the phones were busy so I decided to come up to the surgery and spoke to reception. They have arranged for me to be seen by a doctor and I haven't had to wait that long either. I've never had a problem with the surgery they including all the staff have always been great.
Appointment easy to get
October 12, 2022
I called this morning. It took a little while to get through to reception on the phone but it wasn't too bad. Reception arranged for me to have an appointment with a doctor later in the morning so it's been great today as it normally is.
Busy phones
October 12, 2022
The phones are busy in the morning and I got cut off this morning too. I called back and had to wait 12 minutes and the music is very loud. The staff are excellent and they've fitted us in to be seen this morning as we're very worried about something.
Very good
October 12, 2022
Everything here is very good. If I need to be seen I've always been given an appointment and I like that I can come to the surgery, speak to reception about why I need an appointment and then get one. Staff are great, they are quick to diagnose issues and I'm happy to see any of the doctors here.
Wonderful surgery
October 12, 2022
Called this morning and been able to get an appointment with a nurse easily. The call back from the doctor happened when expected and I've been given an appointment with the nurse. All the staff are very good.
very different experience to normal
May 13, 2022
I've asked for and been given face to face appointments but I've felt pushed between different clinicians for weeks and don't really feel the issues I have are being addressed. I have an underlying health condition and having treatment for this new issue has meant having to come off my normal medication. Being off it for so long is really having a detrimental effect on my life and I feel it all needs looking at in more detail so I can get back on my medication. Individually the doctors are lovely but with no continuity things have just dragged on and this is so different to the care I normally receive. I have just raised the issues with the doctor I saw and have been reassured that they will be addressing the issues.
Blood tests easy to arrange
May 13, 2022
I call to make appointments for my blood tests really easily. There's sometimes a bit of a wait on the phone but the staff are good and arrange the appointments for when they are needed.
Lack of continuity
May 13, 2022
I phoned to get an appointment today and will be seeing the nurse practitioner who is appropriate for the reason for the visit. At times I do feel some of the doctors could listen a bit more as they tend to assume what the issue is. Not having continuity at follow up appointments has meant differing views and ideas and I feel it has ultimately delayed a correct diagnosis and treatment.
