Siam Surgery
Feedback Rating
Based on 402 reviews
Reviews (402)
Works well
October 12, 2022
I have regular appointments with the nurses, and it all works well and it's easy to book the appointments in advance. There are times when it could be a bit quicker when actually waiting to see them, but they are good and will spend time with you if it is needed, so it's to be expected that they could run behind time a little. I'm happy with the staff and the way they explain issues too.
Quick appointments
October 12, 2022
I like that you can call and just book an appointment when they are needed. I called this morning and was given an appointment with a GP straight away, which was great. Staff are good at explaining issues, the only slight issue is how long it can take to get through to the surgery in the morning, I was on the phone for 20 minutes this morning.
New patient
October 12, 2022
I'm a new patient but so far everything has been great here and I've had no problems getting appointments when they're needed. I have a pre-arranged appointment with the nurse for a clinic and this was easy to arrange.
Reception are good
October 12, 2022
Reception staff are very good so long as you are prepared to explain why you need an appointment and then you get what you need. The parking is excellent here, but the music on the phone isn't great quality and it comes and goes as it plays.
Fine
October 12, 2022
Fine at the moment. I've been able to get an appointment with the nurse with no problem at all and I haven't had to wait long for it either, the nurses are really lovely too. I've had real problems with tonsilitis for a long time it was not being addressed by the suregry. In the end I went through 111 and ended up being referred to hospital that way and have since had them removed. I do feel I should've been listened to more by doctors at the practice.
Nurses good
October 12, 2022
Its just the phones which are busy when you try and contact the surgery for an appointment, but when you do get through there are appointments available and you are generally seen the same day in my experience. I tend to see the nurses most and I'm happy with that as they explain issues well and spend time with you.
Mixed experience
October 12, 2022
Its been a bit up and down when trying to get appointments. I've called with urgent issues but at times have been told that the appointment will be the following week which is frustrating.
Reception helpful
October 12, 2022
It has been really good lately to get appointments. I called last week and they were flexible and gave me an appointment I could get to. Even through the pandemic I had no issues when I needed to be seen. I'm seeing the nurse who is the right person for the issue and they are great. Reception staff are also friendly and chatty and so helpful.
Pathway to physio flawed
October 12, 2022
I have an underlying health condition but I have been going round and round in circles with referrals to OT's and physios. The pathway doesn't work well as I have been referred back to the OT's even though I've been with them for years. It causes the surgery more work as I'm now back again for another appointment trying to get it all sorted out again. It would be more efficient with long term conditions or complicated health conditions if you could see the same GP more often as it would hopefully prevent being re referred to the same services multiple times.
Overall good
October 12, 2022
It's quite quick to get an appointment to see someone which is important and booking appointments in advance doesn't mean a long wait either. I feel that because staff didn't listen to me after an accident it has taken nearly 2 years to be referred for a scan and I now have an ongoing issue.
