Siam Surgery
Feedback Rating
Based on 401 reviews
Reviews (401)
Come to the surgery to book
January 30, 2023
We come up to the surgery to book appointments as getting through on the phone can be difficult. We came up last week and have a non urgent appointment booked for today which is five days later. Luckily we haven't had anything urgent as we would be unsure how it would be to get one more quickly.
Always good
January 30, 2023
The surgery has always been good. The phones are busy but that to be expected and appointments are available when I've called so its all worked well for me. Staff are polite, helpful and explain issues well, I've never had a problem and found it a very good surgery. The GP I tend to see is fantastic, I'm confident in her approach and she really discusses issues when trying to decide what to do next. Doing repeat prescriptions online works well too.
Very good surgery
January 30, 2023
Excellent surgery where appointments are available quickly on the day or in a couple of days but its always great and the staff are lovely and friendly.
Excellent
January 30, 2023
No problems getting appointments at all. Its a very smooth process and almost immediate appointments and they are on the ball with check ups. Appointments run to time and I'm really happy with the staff. I don't feel that anything needs to be improved.
No problems seeing nurse
January 30, 2023
I call for appointments and the staff are really good and the system works well. I had no issues getting a pre booked appointment with a nurse today.
Accomodating staff
January 30, 2023
I had a pre booked appointment with a nurse today and staff were really accomodating and fitted the appointment around my work and it was quick to get. The phones are busy but there are lots of people calling and needing help.
Long wait on the phone
January 30, 2023
There is a long wait on the phone to get through and when you do get through and speak to someone I've been told that there are no appointments available and to call back the next day or call 111. My appointment today was prebooked with a nurse and was fine to get, its the more urgent on the day appointments that have been more difficult. The staff are great but phoning the surgery is frustrating.
Frustrating
January 13, 2023
Comment is not about recent contact rather it is my frustration in gaining access to service. I waited two hours and 10 minutes to have reception answer the phone. A week later I phoned at 1:30 pm for another appointment, only to be told surgery was closed for training in the afternoon via answer machine.
No issues
October 12, 2022
I feel that the care navigation works well and getting you to see the right member of staff at the practice. I don't visit often but for this appointment I called and spoke to reception and they gave me an appointment with a doctor which worked really well.
Works well
October 12, 2022
I have regular appointments with the nurses, and it all works well and it's easy to book the appointments in advance. There are times when it could be a bit quicker when actually waiting to see them, but they are good and will spend time with you if it is needed, so it's to be expected that they could run behind time a little. I'm happy with the staff and the way they explain issues too.
