Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
five star
August 14, 2015
five star
difficulty in getting appointment
August 14, 2015
I called the surgery for an appointment as I was concerned about chest pains but I was told there were no appointments available. I called back and was given an appointment in a few days. On the whole the surgery is good. since returning to the area the treatment for my ongoing condition has differed from where I was but I'mnot sure why. It is not necessarily wrong but just different
too long to get appointment, rushed appts.
August 14, 2015
Some staff can be quite abrupt. To see a doctor, not necessarily my own, I have to wait up to 3 weeks for an appointment. I have been told my doctor only works part-time but this is to see any doctor. Sometimes doctors can be a little abrupt when explaining treatment. They are rushed but it ca feel like they are trying to get you out for the next person to come in
Excellent
August 14, 2015
the change to the triage system that enables same day appointment works well. I like to see the same doctor for the same issues but I don't expect to see one doctor all the time. Using the screen to let patients know how far , roughly, doctors are running behind would be good.
excellent
August 14, 2015
You never get to see your own doctor. If I had a longterm condition this might be an issue as you would need to explain conditions from the beginning. Handover of patient details is not always great. My daughter had a sickness and diarrhoea problem so we went to the pharmacy for diorolyte but were told she should take immodium. She took this but when we saw our doctor they said she shouldn't have taken it.
excellent overall
August 14, 2015
sometimes the waits to see a GP are quite long. However, for blood tests they run on time& are brilliant. Being open extended hours would help to fit appointments around work. The regular blood tests done by the nursing team are very good and efficient.
The carpark could be improved but I've just bought a bike and I understand there are bike racks available.
The carpark could be improved but I've just bought a bike and I understand there are bike racks available.
Excellent
August 14, 2015
Even when pressed for time the doctors will always spend time talking to you about what is wrong
excellent
August 14, 2015
Sometimes I have to wait for my appointment, up to 20 minutes has happened in the past. The triage system at the surgery works well; being able to speak to the doctor and get an appointment on the same day is great
Very satisfied
August 14, 2015
I'm a new patient but I do like the triage system whereby you talk to your doctor prior to getting an appointment
Excellent
August 14, 2015
Never have any problems getting appointments.
Podiatry service @ stowhealth. I'm seen about every 2 months by the service, The other day I forgot to attend an appointment. I sent an apology and when I called up to re-book they fitted me in the next day.
Staff are always polite and are really helpful.
Podiatry service @ stowhealth. I'm seen about every 2 months by the service, The other day I forgot to attend an appointment. I sent an apology and when I called up to re-book they fitted me in the next day.
Staff are always polite and are really helpful.
